TeleTech Employee Reviews in United States

Found 1,735 reviews matching the search
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Flexible work hours
Binlingual sales agent (Former Employee) –  Colorado Springs, COAugust 29, 2016
Wish they paid more, they say they offer incentives and bonus but very hard to get. I had several different team leads while there so the upper management seems very unorganized.
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Strong supervisors, good team of coworkers and great balance.
Customer Service Representative (Former Employee) –  McAllen, TXAugust 28, 2016
Teletech was a fast paced working environment with a strong group of coworkers who created a stronger team to work with. With a strong team there had to be stronger leaders who were always there to give a helping hand.
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home work
Customer Service Agent (Former Employee) –  Greenville, SCAugust 26, 2016
the training was great but after training there was no real support. training needed to be longer and more stable with what you are doing so you can be productive on your job.
Pros
at home
Cons
no real support
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Its ok when you're needing a job
Licensed Insurance Agent (Current Employee) –  Ennis, TXAugust 24, 2016
Call center; every position is contract; nowhere to be permanent
They do pay for your licensing classes and state exam. The pay is ok; it's always changing and there are no full time positions; everything is seasonal so that means no benefits.
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fun place to work
Safety and Security Agent (Former Employee) –  Phoenix, AZAugust 23, 2016
Learned how to be a phone agent and gain soft skills with inbound calls. Learned how to multitask with a computer. Great managers with chances to move up quickly. Friendly environment.
Pros
tons of discounts to places and chance to win prizes
Cons
sometimes unorganized work day
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fun place to work
Escalation Specialist (Former Employee) –  Niagara Falls, NYAugust 23, 2016
team oriented environment. excellent training and staff members. inbound call center with plenty of work for everyone. call amounts varied from day to day, some days are more busy then others as well as holidays.
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Very busy and produxtive
Customer Service Representative (Former Employee) –  Morgantown, WVAugust 22, 2016
I enjoyed my job for the most part. I worked 10s so I only worked 4 days a week. I didn't like how hard it was to get a day off they you may need for a doctor's appointment. An if you had to miss a day for an emergency or anything definitely is looked down upon as well.
Cons
Short breaks
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For school students
Customer Service Representative (Current Employee) –  Springfield, MOAugust 21, 2016
If you are looking to advance this is not the place to go. IT can be good if you are in school and need a job but other than that they get your hopes up and then lie to you. The calls are easy and people are easy to get along with.
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it's a secured callcenter
Member Service Representative in Deposit Servicing (Former Employee) –  Greeley, COAugust 20, 2016
it's customer care position for big companies, handling secure information and assisting customers, if you like talking to people and helping people from the time you get there until the time that you leave this is the place for you.
Pros
help is there for those who ask for it
Cons
quarterly shift change
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Great benefits easy jobs.
Hyundai Customer Service (Former Employee) –  Tempe, AZAugust 20, 2016
Typical day was answering inbound calls from Hyundai customers. The job was really easy co workers were very helpful in making sure everyone was up to date on policy changes. Management was horrible any reason to get you in trouble to put you in disciplinary action for 30 days. Felt like management and supervisors were just knit picking at anything to write you up. Overall loved the job management needed much improvement.
Pros
Easy job, nice co workers, clean work environment decent pay and benefits.
Cons
Management quick to get you in trouble for any reason job security always worrying.
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productive and fun
Customer Service Representative (Former Employee) –  DeLand, FLAugust 17, 2016
It was a great company to work for .Managers and coworkers were great and helpful. there was advancement and many positions opened so you were able to move out .their hr dept was great
Pros
bonuses
Cons
it closed
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awesome
Customer Service Representative (Former Employee) –  Englewood, COAugust 16, 2016
teletech provided flexible work times for to balance work and my life with my children.Trainers were awesome, they made sure you understood what was needed, co workers were awesome. Aslo resources if you needed help on call was always there.
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Most Disorganized Company I Have Ever Worked For
Customer Service Full Time Seasonal Position (Former Employee) –  RemoteAugust 15, 2016
I worked a seasonal position and every week they changed my supervisor to whom my team reported. Sometimes, the new supervisor didn't know they were newly assigned to us. If a call kept you past your scheduled work ending time or if you had technical issues and were told to call back (even on your day off) your time card was changed without your knowledge and you were not paid for that extra time. Lawsuit was just recently won by employees to be compensated for time deleted from their time cards. Hopefully, they learned their lesson. Also, tremendous amount of down time with technical issues involving remote agents and system compatibility of which they did not pay you for that down time.
Pros
Great team members
Cons
Disorganized, Lots of Technical Issue Unpaid Downtime, Hours worked did not always meet Hours paid for.
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fast paced and stress full
Tier 1 Agent (Current Employee) –  Phoenix, AZAugust 15, 2016
Not a enjoyable place to work at. Teletech does not seem to care bout employee health and home life . Teletech does not accept doctors notes so if your in a car accident and admitted in hospital after 3 rd day your probably going to be terminated.
The team Leads and ops managers walk around with pants sagging very unprofessional.
Favoritism is huge part of Teletech, if you complain you will never be promoted. They tell you there is no sales when they hire you and there is, they are more about numbers than anything else. Would not recommend working for them.
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not a great place to work
Customer Service (Former Employee) –  Ennis, TXAugust 15, 2016
Teletech is more concerned about making money for themselves and not sharing with their employees. There are no raises at all. Shifts keep changing every 3 months.
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Great company to work for
Customer Service Representative (Former Employee) –  Houston, TXAugust 13, 2016
It is a good company to work for you can make your own schedule and they have full time part time and seasonal work.The job is easy and they train you
Pros
you make your own schedule
Cons
they dont work from california
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Great Environment, Flexible scheduling
Customer Service Representative (Current Employee) –  Lorain, OHAugust 12, 2016
This job was really a great stepping stone. The fact that I was working in Project Nissan was one of the most amazing experiences. I have learned so much about the automotive industry and how much culture the automotive industry has on peoples daily lives.

Working behind the scenes with corporate and learning how a company sustains in a multi-billion dollar COMPETITIVE industry is a site. To be able to hear how Consumers feel about a brand, new ideas, and criticism to help continue to push out a great product has been an amazing learning experience.

This job was one of the most painless jobs you can have if you
1) Come to work on time,
2) Complete your job assignments,
3) Learn the product, so you can help others

Management likes to keep the enviornment relaxed.

Negative is that you have a salary cap after 2 years of being there. At that point you need a management position to get more pay. They have bonus checks for Top Tier Performers but Teletech cut the bonus by 2%. 2% is a lot especially when you get the bonus check often. :)
Pros
2 Paid breaks and a Lunch
Cons
Salary Cap after 2 years
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a good place to work
Census Interviewer (Former Employee) –  Stockton, CAAugust 12, 2016
It was a challenging job with good pay, great place to work, great people, enjoyed being able to help the elderly. i learned new things, got more experience in customer service, i grew a lot at Teletech ended being a licensed agent, maintained 100% quality scores, handled english and spanish calls
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problem with company
Customer Service Representative (Former Employee) –  Jonesboro, ARAugust 12, 2016
When the company you work for leaves they don't give you any time to find something else or even get a chance to think. They don't have any compensation for the hours of work you have done.
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n/a
N/A (Former Employee) –  n/aAugust 11, 2016
I enjoyed it because it is a work from home opportunity
It allowed me to executed great customer service/sales with people and their Turbo tax products.
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Overall rating

3.6
Based on 2,920 reviews
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Ratings by category

Work/Life Balance
3.6
Compensation/Benefits
3.4
Job Security/Advancement
3.2
Management
3.3
Culture
3.5