While the people were great the job was anything but.
Technical Customer Service Representative (Former Employee) – Springfield, MO – January 24, 2014
Most days you would go in and grind out your day of calls. The people you worked with in general were great help, and fun to be around. The normal people i mean. Most managers, while fun to chat with, were just paper pushers who dident know much of anything about the actual technical side of the job. If you encountered a problem it normally wasent even worth bringing to there attention 90% of the time because of this fact except in those cases where you discovered a new fix that needed to be passed to the other people working the phones. That would have to be the hardest part of this job. If you needed help you had only your self and a few others who were highly experienced to call on. If they were handling there own calls at that moment they may not have been able to help which lead to problems with extremely difficult calls. Over all though the projects I was a part of were fun all things considered. I learned a lot about technology and found my self as one of the people that others came to for help when they encountered troublesome calls, and problems.
good co-worker environment, good pay
mostly lacking support systems, little room for advancement
Strong supervisors, good team of coworkers and great balance.
Customer Service Representative (Former Employee) – McAllen, TX – August 28, 2016
Teletech was a fast paced working environment with a strong group of coworkers who created a stronger team to work with. With a strong team there had to be stronger leaders who were always there to give a helping hand.
Call center; every position is contract; nowhere to be permanent They do pay for your licensing classes and state exam. The pay is ok; it's always changing and there are no full time positions; everything is seasonal so that means no benefits.
Escalation Specialist (Former Employee) – Niagara Falls, NY – August 23, 2016
team oriented environment. excellent training and staff members. inbound call center with plenty of work for everyone. call amounts varied from day to day, some days are more busy then others as well as holidays.
Customer Service Representative (Former Employee) – Morgantown, WV – August 22, 2016
I enjoyed my job for the most part. I worked 10s so I only worked 4 days a week. I didn't like how hard it was to get a day off they you may need for a doctor's appointment. An if you had to miss a day for an emergency or anything definitely is looked down upon as well.
Customer Service Representative (Current Employee) – Springfield, MO – August 21, 2016
If you are looking to advance this is not the place to go. IT can be good if you are in school and need a job but other than that they get your hopes up and then lie to you. The calls are easy and people are easy to get along with.
Member Service Representative in Deposit Servicing (Former Employee) – Greeley, CO – August 20, 2016
it's customer care position for big companies, handling secure information and assisting customers, if you like talking to people and helping people from the time you get there until the time that you leave this is the place for you.
Hyundai Customer Service (Former Employee) – Tempe, AZ – August 20, 2016
Typical day was answering inbound calls from Hyundai customers. The job was really easy co workers were very helpful in making sure everyone was up to date on policy changes. Management was horrible any reason to get you in trouble to put you in disciplinary action for 30 days. Felt like management and supervisors were just knit picking at anything to write you up. Overall loved the job management needed much improvement.
Easy job, nice co workers, clean work environment decent pay and benefits.
Management quick to get you in trouble for any reason job security always worrying.
Customer Service Representative (Former Employee) – Englewood, CO – August 16, 2016
teletech provided flexible work times for to balance work and my life with my children.Trainers were awesome, they made sure you understood what was needed, co workers were awesome. Aslo resources if you needed help on call was always there.
Customer Service Full Time Seasonal Position (Former Employee) – Remote – August 15, 2016
I worked a seasonal position and every week they changed my supervisor to whom my team reported. Sometimes, the new supervisor didn't know they were newly assigned to us. If a call kept you past your scheduled work ending time or if you had technical issues and were told to call back (even on your day off) your time card was changed without your knowledge and you were not paid for that extra time. Lawsuit was just recently won by employees to be compensated for time deleted from their time cards. Hopefully, they learned their lesson. Also, tremendous amount of down time with technical issues involving remote agents and system compatibility of which they did not pay you for that down time.
Great team members
Disorganized, Lots of Technical Issue Unpaid Downtime, Hours worked did not always meet Hours paid for.
Tier 1 Agent (Current Employee) – Phoenix, AZ – August 15, 2016
Not a enjoyable place to work at. Teletech does not seem to care bout employee health and home life . Teletech does not accept doctors notes so if your in a car accident and admitted in hospital after 3 rd day your probably going to be terminated. The team Leads and ops managers walk around with pants sagging very unprofessional. Favoritism is huge part of Teletech, if you complain you will never be promoted. They tell you there is no sales when they hire you and there is, they are more about numbers than anything else. Would not recommend working for them.
Customer Service Representative (Current Employee) – Lorain, OH – August 12, 2016
This job was really a great stepping stone. The fact that I was working in Project Nissan was one of the most amazing experiences. I have learned so much about the automotive industry and how much culture the automotive industry has on peoples daily lives.
Working behind the scenes with corporate and learning how a company sustains in a multi-billion dollar COMPETITIVE industry is a site. To be able to hear how Consumers feel about a brand, new ideas, and criticism to help continue to push out a great product has been an amazing learning experience.
This job was one of the most painless jobs you can have if you 1) Come to work on time, 2) Complete your job assignments, 3) Learn the product, so you can help others
Management likes to keep the enviornment relaxed.
Negative is that you have a salary cap after 2 years of being there. At that point you need a management position to get more pay. They have bonus checks for Top Tier Performers but Teletech cut the bonus by 2%. 2% is a lot especially when you get the bonus check often. :)
Census Interviewer (Former Employee) – Stockton, CA – August 12, 2016
It was a challenging job with good pay, great place to work, great people, enjoyed being able to help the elderly. i learned new things, got more experience in customer service, i grew a lot at Teletech ended being a licensed agent, maintained 100% quality scores, handled english and spanish calls