While the people were great the job was anything but.
Technical Customer Service Representative (Former Employee) – Springfield, MO – January 24, 2014
Most days you would go in and grind out your day of calls. The people you worked with in general were great help, and fun to be around. The normal people i mean. Most managers, while fun to chat with, were just paper pushers who dident know much of anything about the actual technical side of the job. If you encountered a problem it normally wasent even worth bringing to there attention 90% of the time because of this fact except in those cases where you discovered a new fix that needed to be passed to the other people working the phones. That would have to be the hardest part of this job. If you needed help you had only your self and a few others who were highly experienced to call on. If they were handling there own calls at that moment they may not have been able to help which lead to problems with extremely difficult calls. Over all though the projects I was a part of were fun all things considered. I learned a lot about technology and found my self as one of the people that others came to for help when they encountered troublesome calls, and problems.
Good Co-Worker Environment, Good Pay
Mostly Lacking Support Systems, Little Room for Advancement
Member Authentication (Former Employee) – Springfield, MO – July 24, 2017
For the most part, the management is great! but you get no feedback, no solid way of improving when youve done something wrong. and the insurance is a 1/4 of your paycheck every 2 weeks, which is when you get paid. so if you have insurance, look forward to a 500$ check every 2 weeks
Eligibility Support Representative (Former Employee) – @HOME – July 23, 2017
I was employed through TeleTech for 6 months and terminated without the possibility for rehire after being told that I was not doing the job correctly. Even after making corrections. I believe I was wrongfully terminated. The training was adequate as I desire this type of work but the job itself was not and did not support my career choice, professionalism nor did they work with me as an employee to make necessary corrections to keep the job. No one is perfect!
work from home
non direct contact in sight of any complication for effective resolution.
Call Center Representative (Former Employee) – Van Nuys, CA – July 21, 2017
Teletech with grade a big call center with many workers do with it was great cuz we receive a lot of training a lot of coaching support and teaching receive a high volume of calls and our managers were there to support us with when we had trouble troubleshooting but thanks to the training we are able to do our job the right way it was cool everyone dress professional who had a good environment
Human Resource Generalist (Former Employee) – Kalispell, MT – July 20, 2017
If you want to advance your career quickly this is the place to do it. Plenty of opportunities to gain experience in your field.
- Team unity within HR was great and well supported. - Supporting employees in resolving issues, answering questions or giving advice in ways that would help employees improve their work life was the best part! - The amount of work on my plate was often not realistic in terms of being able to do on my own in this role, so that was a challenge. - Any new HR skill that you wanted to learn was supported and encouraged by management. Huge plus!
Customer Service Representative (Former Employee) – Greeley, CO – July 20, 2017
This was by far the worst place I have ever worked. The typical day was answering phone calls from people who you could not help and getting no support from anyone, trying to explain online banking to elderly people and watching the "supervisors" stand around discussing their weekends or after work plans. It is incredibly boring, hostile, dirty and the equipment is so old and broken that a lot of times your system is down, and nobody knows how to fix anything. There is no communication between management and the customer service representatives, different departments and the training is pathetic. I dreaded going to work everyday and I couldn't find anyone who didn't feel the same way. Quitting that place was the best thing I ever did.
Management, dirty building, no communication, low pay
USAA - Producer / Member Solution Specialiest (Current Employee) – Springfield, MO – July 20, 2017
Teletech is a service group for USAA. USAA is a great company and really cares about their members. It is like any other phone center. You are going to spend 99% of your time at work on the phones talking to USAA members. The culture is great.
CSR - Customer Service Representative (Former Employee) – Kalispell, MT – July 19, 2017
It's basically a boiler room. One call right after the other. You're stuck in your cubicle and have to ask permission to leave it anytime but for lunch. You are being constantly watched and monitored and have sales quotes but you can get bonus and increased hourly pay. Management is only so-so and under a lot of pressure too.
Team Lead (Former Employee) – Las Vegas, NV – July 19, 2017
The Management at teletech is spot on and always available to help. They always look internally 1st for promotions and only fill externally if no one is ready for the promotion. Never saw 1 promotion go to an external employee. An absolutely one of the best companies I have ever worked for.
Customer Service Representative (Former Employee) – Weber City, VA – July 17, 2017
when this job was advertised, it was full time, great benefits. soon after in training, we found out we were temporary and was no guarantee we would become full time permanent. our trainer said we would get paid holidays, PTO, sick days, only to find out we did not get any of these. The main reason I went was because I needed medical but we didn't get that either. False advertisement. They should be straight forward from the beginning or I wouldn't have wasted my time and looked else where. Amazon people were coming in after us and they got paid more and full benefits but our trainer told us not to listen because that was a lie. No, it wasn't and I know a couple of people who work with Amazon through TeleTech and yes they get paid well and full benefits. If I could have gotten on with Amazon I would have but since I was hired in with health insurance I was told I would have to wait 6 months. In training, everyones trainer was fussing back and forth in front of all of us and they are supposed to be professionals. People were falling asleep in class. The trainer made some quit and kept giving others a chance. Immature trainers don't make good employees and they cannot create them either.
no medical, Pto, sick days, no raises, not permanent
Customer Service Agent (Current Employee) – Rockledge, FL – July 16, 2017
This has to be one of the most fun places I have ever worked. It has brought me out of my shell, it has taught me life skills I didn't know I needed. It has opened me to new experiences. The best part of the job for me is solving a person's problem, the worst part is not being able to or being yelled at before I get the chance. This place will make you think outside the box and on your toes.
Customer Care Representative (Former Employee) – Florida – July 16, 2017
I really enjoyed working for this company and am trying very hard to get back into working for teletech again. The pace is great. The ability to work from home is great. The team leads are very helpful and understanding. The hardest part of the job is getting your foot back in the door once you leave. This company teaches their employees to be great customer service representatives.
Great team leads
Hard to regain employment after leaving the company