Customer Service Specialist (Current Employee) – Kalispell, MT – March 18, 2014
I enjoyed speaking with customers and being able to resolver their issues. The company itself, is a good company but it offers no chance to advance wages. Also, the insecurity of the job is very very stressful. My fellow employees were wonderful, highly intelligent individuals who made the job worth going to each day. The customers were generally great. But it has to be noted that people who contact this facility are asking about banking needs which can be stressful for them as well as for the employees. It requires a cool head and excellent product knowledge to handle people and their needs. Management is just OK. They are more concerned about the dollar value of their personal needs rather then the person in the seat taking the calls. Their focus is to have as many seats filled with people at any given time and it makes no difference to them who occupies the seats as long as they are filled. The best part of the job is knowing that you have given the best customer service you can and knowing you made a difference in peoples lives.
Schedule compliance with peoples needs
Constant stress level of never knowing if you have a job from one day to the next
The management was poor. They didn't care about their employees. The supervisors were a lot more relaxed. Had to sell , and never got paid for it . Co workers were fun. There was a hard part of the job. I enjoyed working there.
Customer Service Representative (Former Employee) – Hopkinsville, KY – December 6, 2016
Best job I have ever had. I really enjoy the customer service work field. Being able to talk to customers and assist them is something available at this company. Promotion is also likely with this company as well.
Customer Service Representative (Former Employee) – @home – December 6, 2016
Teletech is a great company to work for and I would still be employed here; however, the project that I worked for unfortunately ended. My Team Lead and co-workers were great, and did everything they could to help one another. I highly recommend this company if you want to work from the comfort of your home and enjoy seasonal work.
Work from home!
No healthcare and few raises, usually a temp position.
Customer Service Representative (Former Employee) – Cocoa, FL – November 30, 2016
Tel tech is a very fun and fast paced company to work with. The companies that are involved with tel techs customer service are Great. The people who call for cs are pleasurable. I enjoyed my time at tel tech.
Call Center Environment; Customer Service Positions
Member Service Representative (Current Employee) – Springfield, MO – November 28, 2016
A typical day at work is coming in about 5 minutes early to clock in a get your systems ready. You get 3 breaks per day and take customer service calls for USAA banking services. There are other companies to work for but most of us are involved with USAA. I've learn a lot about debit and credit card fraud from specializing in that area. I also take Identity Theft calls where people are majorly effected. Management is usually really good. They understand that there is life outside of work and will work with you if you need a certain day off. They are pretty positive and are willing to help. Co-workers are what really get me through my day. Your co-workers are the people you sit by and converse with the most. They will be your best tools when it comes to help while taking calls. The hardest part of the job is when you have several bad calls in a row. It doesn't happen a lot but it can be heart wrenching when you get people on the phone that you can't help. Sometimes they have negative outcomes on their disputes and you have to break the news to them. Sometimes you get fraudulent people on the phone and you have to distinguish whether they are the real person or not and it's a tough call to make. The most enjoyable thing about my job is the scheduling and the friends I've made there. Since I'm in college, I get to make my own schedule. The people at Teletech are very nice and most have a good sense of humor. If you love to help people, this is a great job for you.
Cafe, Paid time off, Wellness time, Employer contributions
Sitting all day, Angry customers, Talking all day, Working holidays
Licensed Insurance Agent (Former Employee) – Hopkinsville, KY – November 28, 2016
The client I worked for I liked, unfortunately management was terrible. They show a blatant disrespect to certain employees and a favoritism to others. They say the come up is quick, how ever it became very apparent very quickly that depends on whos butt you kiss. I worked overtime regularly and willingly, the one time I couldn't it was placed as mandatory, constant mess ups with scheduling, breaks, and pay checks. They sure know how to sell themselves though let me tell ya. Do not look at this company with rose colored glasses.
Premiere Customer Service Representative (Former Employee) – Jacksonville, FL – November 26, 2016
A typical day with this company was an average of 10 hours or more each day. The work/ life balance was not effective at all and it was simply a way to make ends meet. Nothing of this company speaks long term.
Call Agent (Former Employee) – New York, NY – November 24, 2016
The only god thing about working here is you work from home. Otherwises, the training was terrible, the managers force you to do things you weren't trained to do, no one listens to your complaints, and they steal money from you. Avoid like the plague.