Customer Service Specialist (Current Employee), Kalispell, MT – March 18, 2014
Pros: schedule compliance with peoples needs
Cons: constant stress level of never knowing if you have a job from one day to the next
I enjoyed speaking with customers and being able to resolver their issues. The company itself, is a good company but it offers no chance to advance wages. Also, the insecurity of the job is very very stressful. My fellow employees were wonderful, highly intelligent individuals who made the job worth going to each day. The customers were generally great. – more... But it has to be noted that people who contact this facility are asking about banking needs which can be stressful for them as well as for the employees. It requires a cool head and excellent product knowledge to handle people and their needs. Management is just OK. They are more concerned about the dollar value of their personal needs rather then the person in the seat taking the calls. Their focus is to have as many seats filled with people at any given time and it makes no difference to them who occupies the seats as long as they are filled. The best part of the job is knowing that you have given the best customer service you can and knowing you made a difference in peoples lives. – less
MSR (Former Employee), Springfield, MO – August 18, 2014
Pros: none that i could think of
Cons: no sick pay and had to work holidays
worked there for 3.5 years and felt like i was just a number in the system! A typical work day would consist of clocking in, and answering back to back calls until time to clock out. They made us raise our hands to ask to use the restroom and would close the shades on the windows when we had severe weather so we could not look out! There is no sick – more... pay for a regular call center employee, they wanted to let you know 3 days in advance if you were going to be calling in!!! They capped the MSR's at making $10.00 and hour and wouldn't give raises. – less
Entry Level Job with Very Little Earning Opportunity
Operations Supervisor (Former Employee), Uniontown, PA – August 18, 2014
Entry Level Job with Very Little Earning Opportunity. Direct manager was great, but the company as a whole often seemed to lack direction and didn't seem to value employees. Good experience right out of college though.
Job security depended on NPS scores, not job performance.
Customer Service Representative (Former Employee), Ennis TX – August 4, 2014
NPS surveys not geared to particular employ. They were geared towards product and company as a whole. Therefore, if customer were dissatisfied with price my NPS score reflected a poor number and were held against the CSR that was assisting.
Coach (Current Employee), Uniontown, PA – August 2, 2014
Pros: fun environment, opportunity for advancement, supervisors who work with their employees.
Teletech is a great place to work. There is a lot of material to learn with certain projects. Even though the employer is a call center, the job is not to be taken lightly. There is plenty of responsibility with any position obtained with this employer.
The work environment is great and coaches/supervisors try to make everyday interesting.
The major – more... con of working with this company is it's benefits. The majority of the employees are Full-Time, however the health insurance is definitely not worth the cost. The deductible you must pay before the insurance kicks in is far too high and the only way it really benefits you is if you are someone who visits a doctor frequently. – less
Member Services Representative (Current Employee), Greeley, CO – July 30, 2014
Pros: serving the military and their families
Cons: not enough conpensation
During my time at work I answer incoming calls from military service members and their families about their existing fraud cases, providing them with information regarding the patriot act and filing fraud claims for credit and debit cards. My coworkers are awesome to work with. I love my job because I am able t serve our military service members and – more... their families as the do for me.The Hardest part of my job is seeing our members become victims of fraud and identity theft. – less