CSR - Customer Service Representative (Former Employee) – Kalispell, MT – July 19, 2017
It's basically a boiler room. One call right after the other. You're stuck in your cubicle and have to ask permission to leave it anytime but for lunch. You are being constantly watched and monitored and have sales quotes but you can get bonus and increased hourly pay. Management is only so-so and under a lot of pressure too.
Team Lead (Former Employee) – Las Vegas, NV – July 19, 2017
The Management at teletech is spot on and always available to help. They always look internally 1st for promotions and only fill externally if no one is ready for the promotion. Never saw 1 promotion go to an external employee. An absolutely one of the best companies I have ever worked for.
Customer Service Representative (Former Employee) – Weber City, VA – July 17, 2017
when this job was advertised, it was full time, great benefits. soon after in training, we found out we were temporary and was no guarantee we would become full time permanent. our trainer said we would get paid holidays, PTO, sick days, only to find out we did not get any of these. The main reason I went was because I needed medical but we didn't get that either. False advertisement. They should be straight forward from the beginning or I wouldn't have wasted my time and looked else where. Amazon people were coming in after us and they got paid more and full benefits but our trainer told us not to listen because that was a lie. No, it wasn't and I know a couple of people who work with Amazon through TeleTech and yes they get paid well and full benefits. If I could have gotten on with Amazon I would have but since I was hired in with health insurance I was told I would have to wait 6 months. In training, everyones trainer was fussing back and forth in front of all of us and they are supposed to be professionals. People were falling asleep in class. The trainer made some quit and kept giving others a chance. Immature trainers don't make good employees and they cannot create them either.
no medical, Pto, sick days, no raises, not permanent
Customer Service Agent (Current Employee) – Rockledge, FL – July 16, 2017
This has to be one of the most fun places I have ever worked. It has brought me out of my shell, it has taught me life skills I didn't know I needed. It has opened me to new experiences. The best part of the job for me is solving a person's problem, the worst part is not being able to or being yelled at before I get the chance. This place will make you think outside the box and on your toes.
Customer Care Representative (Former Employee) – Florida – July 16, 2017
I really enjoyed working for this company and am trying very hard to get back into working for teletech again. The pace is great. The ability to work from home is great. The team leads are very helpful and understanding. The hardest part of the job is getting your foot back in the door once you leave. This company teaches their employees to be great customer service representatives.
Great team leads
Hard to regain employment after leaving the company
Inbound Customer Service Representative (Former Employee) – Springfield, MO – July 16, 2017
I worked on the TurboTax Campaign and I love that Teletech offers inbound as well as outbound calling. They think of their employees as family as well as workers. They are willing to work with you if you have family issues or anything that comes up as well as if you have any issues with other employees. The break room is always stocked and kept clean.
managenet worked with you, great pay, great people
Customer Service Representative (Former Employee) – Texas – July 13, 2017
I was out of work nearly 10 years when I was hired by TeleTech. After nearly a year of job hunting I was thrilled to be hired. For the campaign I was on they brought in a trainer from that company, not TT. She was great but TT not so much. I was there for nearly a month, no clue what shift I was going to work, no idea who managers/supervisors were. The benefits are a joke like 4 hours of pto a month. I heard the trainer saying TT was questionable. Computers constantly crash. We missed several days of training and it was crammed on us last minute then 30min later we were put on phones. The floor support is not good. They come over, "fix" the issue without explaining then walk off. They also misadvised several reps according to how we were trained. No one ever came in to talk to us about time off, dress code, benefits, what's expected of you, what will get you in trouble (late etc) typical HR info etc. Classless employees as they do hire criminals. Basically unless you need this job to put food on the table then don't do it.
The coffee is good.
Unprofessional. No job security. Despressing vibe. Dead end job.