Pros: Work from home
Cons: Frequent schedule changes, only 10 minute break, low pay rate, no benefits, changes in job duties
I started with Teletech as a chat customer service agent, and that is what my job offer stated my capacity would be. About 2 months into my employment, I was notified that I was being given the "option" of being switched to a telephone agent, with the uderstanding that I could "flex" to chat, when need arises What this meant was, either take it or leave it. No other "options" were given. The main reason I accepted the postion was due to it being chat only, as I had worked in voice or retail for over 20 years, and really wanted the change, so to be abruptly switched was quite a rude awakening. Teletech also has relatively frequent shift bids, which are based on employee "ranking". These are really a farce, as very few employees get any of the shifts they ranked as preferences.
As far as pros, the work is somewhat easy, and you do get to work from home. That is really it. The pay is terrible, the room for advancement is almost nil, and communication between management and employees is constantly broken. I would not recommend Teletech to anyone, really.