When interviewing and starting promises were made about easy advancement and ability to move up. Not necessarily true. There are certain stats workers must maintain to receive bonuses or additional payout (even with having met these stats, you don't receive the compensation promised). With people who have maintained these stats, and have the years of experience necessary to move up within the company, when they apply for the higher positions, more than likely they do not receive those positions. Basically unless you suck up to floor leadership and have them create a personal "file" on you, your work hard work and the fact you are excellent at your job won't lead you anywhere in the company. There are 2 bonus payouts you can receive, but most people who meet the requirements don't see their payout and if a mistake is made by the company and pointed out regarding the bonuses, it will be months before you have it fixed and you must be persistent every day with finding out where they are on fixing the issue.
Most of the people who work for the company are nice, but when you sit and listen to the employees none of them are happy with their job. The company use to be a fun environment to work in, but not any more. You can't have anything at your desk except basically a beverage. When you compare this call center to others, its the lowest paying, management is never on the same page, no stress relief on high call flow days. Only good thing about company is if someone is looking for a short time, high stress, need to get by type job until something better comes along.
most clients on the phone are decent to speak with
low pay compared to other call centers, management not on same page, lack in bonuses, training doesn't prepare for actual job