Engagement Specialist (Former Employee) – Jonesboro, AR – November 22, 2017
It is a good place to work, if some of the kinks get out of the machine for employees to be properly trained. Some of the team leads are very helpful, when it comes to training. Some of them are not as helpful.
Customer service agent (Former Employee) – Colorado – November 22, 2017
The contract i was working on was for Bank of americia, and i like what I was doing, which was assisting customer's with there HSA- FSA- HDLP, FASA, accounts. they had with BOA.
Customer would call in, asked questions about there account. like as to why their claim did not go through, or needed help submitting a claim, or forgot their passwords, what ever issues they had with there accounts, my job was to assit. The most enjoyable part of the job for me is when i resolved my customers issues, and they was so thankful.