Hard place to go to every day
Representative (Former Employee) – Springfield, MO – September 13, 2017
Teletech is a fast-paced call center which serves TurboTax and USAA, the two projects I worked under, and several others. In both projects I worked, TurboTax was the worst. Customers were on long holds and frustrated about taxes, so conflict resolution and de-escalation were key elements of customer service there. The work was more often than not extremely stressful, with calls lasting more than an hour with tedious form crawling and software troubleshooting oftentimes with computer illiterate customers. Management did not provide much assistance, so agents relied mostly on each other. One perk was that overtime was almost always available, but this also adds to the stress. Finding a work life balance is difficult here. Pay is great, bonuses are better and easy to get, paid time off is easy to get, and benefits are okay. I wouldn't personally work here again but I wouldn't discourage someone else from trying it.
non-physical work, good pay, good benefits, opportunity for pay and career advancement
stressful, repetitive, bad management, difficult work life balance