Telephonic Customer Service Rep (Former Employee) – Melbourne, FL – May 23, 2017
we would log into the system and begin to take calls from consumers. providing customer service support. I learned how the Health Care system works. Very well mix of people in the work place. Hard part of the job was explain to a customer that they did not qualify for health insurance. The most enjoyable part was being able to help a customer save money on Health Insurance.
Education and Enrollment Specialist (Current Employee) – Ennis, TX – May 22, 2017
For the most part everything is nice and quiet. At the same time, there are moments I really miss a more upbeat, faster-paced work environment with more to do. Working overnight wears on you after awhile. I don't like when security turns lights out on us. I don't feel safe.
Customer Service Specialist (Former Employee) – McAllen, TX – May 21, 2017
You got on the phones and every minute was regulated. We helped bank of America retain money that they took from people. I was fired because 11 out of 2000 people I talked to did not enjoy the bank taking their money. Constant stress and bosses always telling contradicting things, then looking to keep their position. Quite a bit different from what they told us in training.
They allowed us to leave at night
people backstabbed constantly to keep their positions
CUSTOMER SERVICE / SALES SUPPORT (Former Employee) – Atlanta, GA – May 20, 2017
Job can be very beneficial if you have the discipline to work from home. The pay will not make you rich unfortunately but it is a job. If you like sales calls and tending to customers demand this is a perfect job for you.
Senior IT Account Manager Corp (Former Employee) – Englewood, CO – May 19, 2017
Started working there in a time where everyone was a business owner as a overall philosophy. I learned a lot and all of the hard work really appeared to be appreciated and celebrated. Everyone worked as a team. Somewhere around 2012 we started to acquired several smaller BPO and it just was not the same. I felt there was a sharp contrast in overall integrity and customer/client relationships.