Pros: Getting paid to sit in the A/C and take calls, your fellow CA's
Cons: If the members don't ruin your mood, the management will.
If you like vacations, don't get sick, don't go to the doctor, don't leave for a family emergency, don't leave EVER because if you do, they take your PTO and use it, and it takes forever to rack up. I made the mistake of having to go to the doctor twice a week for routine ultrasounds and as a result, I got $100 for my entire maternity leave because I used all my PTO for my mandatory appointments. If you apply as a CA, you will stay a CA. I've known people who have applied for a TL position and been turned down multiple times for being "too experienced" but still wanted them to perform sup calls etc without the extra pay. They hire TL's straight out of training instead of experienced CA's from the floor! Now they have this amazing thing where if you stay in the top 25 by the end of the month, you're supposed to get a bonus, but again, forget it if you're sick or pregnant because if you miss one day or aren't there during your regular schedule, they take that bonus away and then cockily post to your metrics a message among the lines of "we appreciate your effort but you weren't here so you missed out on x amount" The management of this building is ridiculous and most of the TL's are too busy playing on their cellphones than actually going around helping people. If you don't mind getting paid 9.50/hour forever and are okay with helping yourself because no one else will, then by all means, apply.