Pros: Benefits, Solid Pay Rate.
Cons: Breaks are taken when not on phone call (not set), sometimes had to skip breaks, placement managed bad was separated from team early having no support group during training on call.
While Teletech can be a friendly place to work, comfortable too. It can also be a bit of a struggle. After finishing training off site, we move on site where we took live calls helping each other. While – more... I myself had to take calls solo, odd number of trainees, I was constantly putting customer on hold, due to situations we were not trained with knowledge for. After learning most of these things through asking as researching, each call became easier and easier. Irate customers are common, even more so people to tell you how you are doing your job wrong (verifying HIPPA). This work environment may be for some people. I myself prefer face-to-face interaction. – less