Call Center Customer Advocate (Former Employee) – Ennis, TX – April 5, 2016
I felt like a number instead of a person to them. They hired us in bulk (hoarded us like cattle). We trained on the computer for nearly a month before entering the call center. They are way too tight on their scheduling. Could not clock in 5 minutes early, and a minute late, you were docked. Call center environment was too strict and they did not care about the employees, just the number of calls they could take. They also did not offer raises. You were hired at $10 and that was it.
Work environment, management, supervision, time management
SME/Quality Assurance/Team Lead/Trainer (Former Employee) – Melbourne, FL and Rockledge, FL – February 24, 2016
Great basic training through Teletech University; Opportunities available for promotions. Teletech reaches out for inbound calling needs as we refer to as Clients. Internal social culture for blogging. Learning different cultures within the Teletech locations. I was able to have training thru Webinars as Teachers were in Mexico and the Philippians as well as several sites in USA,
As a permanent employee great benefits, private social media for Teletech Gobal
Uncertainty of new Clients (Campaigns) being there when current campaigns end..
Customer Service Representative (Current Employee) – Columbus, GA – January 30, 2016
Teletech makes themselves sound very appealing, with a work from home opportunity. Their pay is minimal and chance of getting a raise is extremely rare. They do not breed a culture of inclusivity and they have constant tech problems, no matter how good of a computer system you have. I constantly was in the top 5 agents and still had my hours cut from full time, to 30, to 20 to 16...always maintaining top 5 status. Also, your supervisor will change every month and you will be notified randomly of this, via e-mail. Schedules change frequently and they will give you VTO (voluntary time off) that's not voluntary. If you are looking for a job with regular hours, this is NOT for you. If you just need a small amount of extra cash, this may be ideal.
working from home
short breaks, supervisors adjust time stamps so you get less pay, constant technical issues
Besides the insufficient training and lack of upper management support, a typical employee has to endure an increasing workload without increase in pay or ability to advance in the company. My advice to you if you do decide to gain employment here is whatever is said or offered to you, make sure it is in writing and be sure to read the fine print. Management has been known to go back on their word and blame others for these changes. Also be willing to live only for the company as they have no sympathy for your outside family or personal life. I would just avoid this company altogether.
Going home at the end of the day
No advancement in company, Two-faced Management, No raises, Lack of Respect, Recognition, or Support by Management, Inability of Company to be flexible with family life
Cutomer Service Specialist (Current Employee) – Paducah, KY – March 21, 2016
I was told when I hired in that I would Not work weekend they started weekend shifts before I was out of training. I was told that they would work with me being a single mother and I would NOT have to work past 6PM I worked till 10PM at one time. I have been LIED to from Day one and I still get lied to on a daily bases. I have to have a Job to support my family and they DO NOT CARE Upper management if they/ their children are sick or family is in hospital they can take off. If you take time off your job is on the line because You can NOT miss work for those things. I Love My Co-Workers and the members we talk with are understanding for the most part. It can be hard when You talk to a member dealing with problems that you can not fix but you do what you can for them. There are good and bad days like with any job but if the Management did not look down on you so Hard like they have NEVER sat in your seat it would make the job much more enjoyable
CSR (Former Employee) – Morgantown, WV – March 17, 2016
Worked there a year and a half. I was one of the top agents in Uniontown, then the project got moved to Morgantown. I didn't fit in there, and the distance became a bit much. Went from being a top performer to fired. I asked to get transferred back to Uniontown, as I seen this coming, no help from management, just "we're working on it" then I get pulled off the floor and told I made 3 authentication mistakes... I've worked there taking 100+ calls a day, for a year and a half. Now they are the only place in my area (Uniontown) with decent pay and I can't be rehired because Morgantown gave me the thumbs down. The day before I got let go I had a customer say I should be training other agents, now I can't get a job with them.
Quality Specialist II (Former Employee) – Uniontown, PA – November 25, 2015
The labor relation board needs to investigate Teletech sites and how management treats the employees. There is verbal abuse, ex, employees are told they are stealing from the company, management does not show respect, there is favoritism. When working at Teletech for any period of time, if will effect your health. When asked where I work, and I reply Teletech, people just look at me and say oh, that nasty place!! If Teletech would treat people with respect, Teletech would not have such a large turnaround. The management Teletech has working for each project needs to be reviewed & changed yearly.
Technical Support Representative (Current Employee) – Springfield, MO – November 26, 2015
After getting past the learning curve, the job was tolerable. Great coworkers for the most part and okay management. Every rule you learned was bound to get changed the next day and different coworkers, management included, will tell you conflicted information. For a company based around technology, it had horrible computer systems that would constantly crash. No pay raises or bonuses whatsoever. The desks were filthy and the cafeteria was subpar. What drew the line is when they cut everyone's weekly working hours from 40 to 28 indefinitely. Overall I highly do NOT recommend.
Willing work around school schedule & decent benefits
Customer Serrvice Agent (Former Employee) – Thousand Oaks, CA – December 4, 2015
Answering inbound calls and providing excellent customer service to all. Learned how to become a call center rep and working for various companies soliciting their goods and services. Management is very knowledgeable and helpful on the call floor. Co-workers are people from all walks of life making it a diverse working environment. Calming an irate customer and being able to prevent escalated sup calls (supervisor intervention) is a superb feeling and gratifying experience. That's also the most enjoyable part of the day besides going home.
flexible schedules, pay incentives, easy to advance.
No concern for employees and no respect towards employees
Customer Service Representative (Current Employee) – Arkansas – April 2, 2016
Taking calls from members and applicants. Listening to operations manager on the walky talky shouting your name if you too long on a call. Floor support only helping agents they like or not having enough floor support to help agents. Having to ask your team lead to go to the bathroom. Break times are based on logging off the phone, instead of time clock. Time Clock is 1-2 minutes away from desk. Having 6 minutes to use the bathroom. Members are left on hold for sometimes hours because there are at least 20 people calling in, or trainees leaving after being on the floor for a few days. Some team leads and managers do not care about how hard an agent works. Constantly switching agents from team to team. Changing agents work hours without consulting agents first. The most ENJOYABLE part of the job is when it is time to go home and get paid. Teletech is constantly hiring because they can not keep people working there because of management.
work out room, paid time off, 401k, health benefits, nice break room
HORRIBLE management, no respect for employees, favoritism, short breaks, promoting agents and taking their jobs away within a weeks time.
at home (Former Employee) – at home – January 21, 2016
Work at home employee for seasonal tax program support. Training is a joke, they have 1 trainer for about 50 employees who plays favorites. If you are the loudest blowhard in the class you will probably be promoted. It is a circus, people talking on the bridge, tvs blaring, yelling at kids, its a nightmare. Not to mention the labrynthian programs and systems you have to log into, 90% of which are not working at any given time. For a serious long term job look elsewhere. This company is a joke.
On the other hand for a quick couple paychecks this place is a perfect little pit stop. Can do laundry and dishes or whatever because nobody is paying attention to you while you are clocked in. Just make sure to have your speakers on full so if they call your name or ask you to "raise your hand" you dont miss it. So yeah grab a quick check or 2, maybe buy some groceries, fill up the tank or pay a bill or two but do NOT count on this company to be there for you in the long run.
Trainer Team Lead Supervisor (Current Employee) – Melbourne, FL – January 27, 2016
Teletech is a good starting out company for an individual to gain some experience especially if they do not have any past experience. Teletech in itself is a call center that supports multiple businesses and has great potential. Some of the concern deals specificly with the amount of projects. It is often that a site will run multiple projects at the same time many of them being seasonal. The company has large recruitment drives for agents to become a teletech employee sometimes for a very short period of time before being let go. If there are positions on another project they will be able to shift to another project. There are no potential for raises and growth is extremely limited. The most enjoyable part of the job is meeting a lot of new and friendly people that you can network with and grow outside of the company with.
Great potential, sites all over the country, different projects, great place to network and meet new people.
No real individual growth or pay raises avaialble, no job security.
Teletech has provided great opportunities and growth in my Call Center/BPO career. Nurturing their talents and giving the benefits as seem fit to ones experience and capabilities. They make sure that employees are secure and safe with enough resources to unwind since call center industry have high stress work environment. Overall i wouldn't have stayed for a decade if i wasn't happy with the company
Worst most unprofessional company I have ever worked for.
Dell Business Account Manager (Former Employee) – Sherwood, AR – January 18, 2016
The culture they try to develop is touted as a professional call center. The truth is far to the contrary in fact the climate rewards childish behavior such a screaming and yelling when a sale is made.The so called management team has very little knowledge when it comes to managing personnel they prefer to leave them in the dark and then fire them for not meeting the metrics. I learned how the metrics were measured only 4 days before I was laid off after more than 30 days on the job.
Hi! You might be referring to our seasonal job posts, since we do offer regular, full-time positions too. In any case, thank you for still putting your comments.
Job Work/Life Balance
Teletech is the WORST company to work for
CSR III (Former Employee) – Greeley, CO – March 29, 2016
NO interview process, just pass a test and your in the door! - offer was made with pay at 13.00 for 2 weeks of training; 14.50 for final 9 weeks of training; 16.00 when training complete; promised NO nights, NO weekends, bankers hours; one week into training pay was changed to 13.00 until 9 weeks into training, then 14.50 for two weeks. three more weeks into training, LOB expanded and had mandatory night and weekend hours. Management could NEVER explain why things were changing! -No HR on site, any issues, questions or concerns had to be submitted via a ticket. - Leads play favorites - No sense of leadership at Teletech.
I would NEVER recommend someone to work here. Horrible place
Marketing Consultant (Current Employee) – Englewood, CO – February 17, 2016
If you want to come to a place to get your butt kicked every day then this is the place for you. Expect to be underpaid if you are below a director level- expect to work a boatload. CEO is never seen in the building. Worst coporate culture ever. Coworkers are nice...I learned a lot but it was all self taught on the job. Professional development doesn't exist. Good luck at least the parking is free.
Customer Service Representative (Current Employee) – Ennis, TX – March 27, 2016
With this job there is a lot expected out of you for the pay of 10.00 per hour. No advancement and no pay raise. I would not recommend this job to anyone unless you have no car or desperately looking for a job.