I hate reviews which are as negative as mine; you have to wonder about the person. However...I am a calm, stable, non-dramatic person who has a good attitude about life and bends dramatically to perform my job duties. For me to say these things...means something. I have never been asked to perform a job for which i did not have proper training or at least basic training. This is the WORST educational training I have EVER been through. Managers tell you it is okay to do something but when you get "caught" they turn on you. The client dictates what TT does and when the client looks, TT screams like a banchee to scalp all those dirty rats. The client randomly goes through the place removing 1/4 of the people, even those fresh out of class (it happened at least 3 times in four years-I watched it).
I was offered $11.xx (graduating bonuses from there) and hour, and one week later, having already started classes, jacked that down to $9.xx because the entire center was being penalized for low scores - If you are asked to hire at one wage and they switch it...hmmm. Years later, they "wanted to bring incomes up to industry standards" and offered $12.xx but removed 1/4 of the people-again. It is not uncommon to be the last remaining member of your class just 6 months into the job.
FOR THE BALANCED ANSWER....One manager placed the record straight when he mentioned, however, that he had been in this business umpteen years, that almost all telephone call centers were run like this, and one should expect this out of the Tel.Cal.Centers. Judging on the overly-harsh comments on other local T.C.Centers, – more... I think he was right. SO HERE'S THE BALANCE...If you need a job, go ahead and start, but be prepared to step away asap because telling your next employer "I was fired from my last job" is not a good thing. Also, approximately 15% of the people become managers or are the lucky few that do well in the T.C.Center. If you are one of those, if you people-please, and you are techie-mined, you will be happy; for a while. – less