Pros: Paid training, teacher was uber patient
Cons: Don't get paid if you're with technical support after 10 minutes, training sucks, won't work around your schedule, throwing people out there blind, there's no PTO or vacations, you can't get off for medical reasons, it goes on and on
I put a review on here but I guess it won't get posted.
I applied for a job with this company because they stated they're flexible and will work around your schedule. Cool! So I get the job because my computer met the requirements. I go to take the drug test and I attend the orientation. From there things go downhill fast.
The orientation is over the phone and it lasts 8 hours. Unfortunately for me it lasted longer because you had people who couldn't get in. Passwords not working, computers were kicking people out of the program...When I started it was 49 people so imagine how roll call was.
The following week was training. The class diminished quick. That was a nightmare. It was still the same: people getting kicked out of the program, passwords weren't working and slow internet on a lot of days.
The stuff we were suppose to be training for was hard to do because we couldn't actually do any hands on training.
I found out last week that the company Teletech works through is short staffed so we have to go in a week earlier than we were suppose to. We also had to learn how to take sales orders when our dept. is strictly for rewards.
So when the time came for everyone to get their schedule I noticed I didn't get the schedule I applied for. I wanted a M-F shift and I got MWFSS instead. I was told I could swap with someone. Who wants to work on Sundays??? I told my team leader that I didn't ask for weekend shifts and they told me weekends were mandatory. Needless to say they wouldn't work around my schedule like they said.
They're going to throw the class – more... out there on Friday and the teacher is just now showing us how to work the program with the phones and we can't get the hands on we have to listen to her tell us how it works.
They don't work around your schedule. The training-if you can call it that isn't hands on and you get one break and a 30 minute lunch.
Forget calling support. They're rude and if you're on the phone with them past 10 minutes you don't get paid. Even if it's a problem on their end. – less