Member Service Representative (Current Employee) – Springfield, MO – December 22, 2013
When interviewing and starting promises were made about easy advancement and ability to move up. Not necessarily true. There are certain stats workers must maintain to receive bonuses or additional payout (even with having met these stats, you don't receive the compensation promised). With people who have maintained these stats, and have the years of experience necessary to move up within the company, when they apply for the higher positions, more than likely they do not receive those positions. Basically unless you suck up to floor leadership and have them create a personal "file" on you, your work hard work and the fact you are excellent at your job won't lead you anywhere in the company. There are 2 bonus payouts you can receive, but most people who meet the requirements don't see their payout and if a mistake is made by the company and pointed out regarding the bonuses, it will be months before you have it fixed and you must be persistent every day with finding out where they are on fixing the issue. Most of the people who work for the company are nice, but when you sit and listen to the employees none of them are happy with their job. The company use to be a fun environment to work in, but not any more. You can't have anything at your desk except basically a beverage. When you compare this call center to others, its the lowest paying, management is never on the same page, no stress relief on high call flow days. Only good thing about company is if someone is looking for a short time, high stress, need to get by type job until something better comes along.
Most clients on the phone are decent to speak with
low pay compared to other call centers, management not on same page, lack in bonuses, training doesn't prepare for actual job
It's not a bad place to work. My manager is pretty cool. 30 minutes isn't enough for lunch. Clocking in and out takes so long, and they dock you for unaccounted time. They tell you its easy to get promoted but every time a position opens up, a million people are applying for it. Brown-nosing is a must. They tell you they are willing to work with you're schedule but that's a lie. Haven't met any of the higher ups and there isn't a hr department or payroll; you have to call a customer service line. I've been looking for a new job ever since I got to the production floor.
Call Center Representative (Former Employee) – Elyria, OH – May 28, 2017
overall the supervisors where great, helped all they could with what we where doing. The general attitude was not good. No one like the company. The parking lot for the building I worked at was too small, if you couldn't find a spot in the normal parking lot they had a bus that took you from the other one to the building.
Customer Service Representative (Former Employee) – Daytona Beach, FL – May 28, 2017
Heads up! They hold a group interview at job fairs, it should have been a RED FLAG to walk right then. As far as call centers go, it looked good until 45 minutes into the presentation they announced it was just a temporary position with no guarantees that the contract you would be working on would be renewed or replaced.. The base pay rate was not too bad for the area but offers no benefits. If you need something temporary while looking for something else it might be okay.
Member Service Representative (Former Employee) – Hopkinsville, KY – May 27, 2017
The start time changes by 15-45 minutes depending on what week it is. Some weeks you may start at 8 and some weeks you may start at 8:45, who knows? Also, the systems used to make/receive phone calls and find the answers to problems and everything else don't ever really work properly. The leadership is poor, at best, and the focus is too heavy on things out of the employees control. Just don't do it, it isn't worth it.
Customer Service Agent (Former Employee) – Tampa, FL – May 26, 2017
It was a joy to work from home because it helped me to be able to spend more time with family and have a more relaxed schedule. I would log on and get shift preview and started work. I learned how ro help customers with problems without having to bother a supervisor. The hardest part is when the customers are irrate and unreasonable.
Telephonic Customer Service Rep (Former Employee) – Melbourne, FL – May 23, 2017
we would log into the system and begin to take calls from consumers. providing customer service support. I learned how the Health Care system works. Very well mix of people in the work place. Hard part of the job was explain to a customer that they did not qualify for health insurance. The most enjoyable part was being able to help a customer save money on Health Insurance.
Education and Enrollment Specialist (Current Employee) – Ennis, TX – May 22, 2017
For the most part everything is nice and quiet. At the same time, there are moments I really miss a more upbeat, faster-paced work environment with more to do. Working overnight wears on you after awhile. I don't like when security turns lights out on us. I don't feel safe.
Customer Service Specialist (Former Employee) – McAllen, TX – May 21, 2017
You got on the phones and every minute was regulated. We helped bank of America retain money that they took from people. I was fired because 11 out of 2000 people I talked to did not enjoy the bank taking their money. Constant stress and bosses always telling contradicting things, then looking to keep their position. Quite a bit different from what they told us in training.
They allowed us to leave at night
people backstabbed constantly to keep their positions