Premium/Luxury Equus and Genesis Case Manager (Current Employee) – Phoenix AZ – April 28, 2016
I am responsible for providing a concierge like service to Hyundai's Premium (Genesis) and Luxury (Equus) owners. This may involve anything from arranging valet service for maintenance (Equus), product information, dealer complaints, service complaints, mechanical concerns, legal threats, PIR etc.,.
I find the job to be rewarding despite a severe lack of tools and empowerment to fully provide such services. Our Team is motivated and strives to exceed customer expectations and reach amiable resolutions in all cases. My teammates are simply a joy to work around. We achieve wins far more often than not.
That lack of tools and empower is not so much TeleTech's error but rather the Client for business reasons not communicated fully. That is not to say that the Client does not want to be recognized as a leader in the industry- they do. Simply means the tools are not present and could simply be a learning curve situation. However, that in turn causes management to focus more on numbers not wholly relevant to the task at hand and less on soft skills and positive coaching to truly achieve what Premium/Luxury customers look for with such services and to fully treat them as such. In short more a mass market mentality and less a premium market mentality. This shall hopefully change as the Client learns more of the market and develops the strategies and tactics needed to be a Premium brand.
The most difficult part of the job is when one cannot reach the ideal solutions for the customer and the client.
What I have learned is simple. Premium service is not merely a statementmore... but a proactive endeavor to provide an experience that invites the customer to come back and remain loyal to the brand simply because not only were expectations met but those needs not said were as well.less
The team and teammates.
healthcare and many policies that simply do not engender a fully positive work experience.
Member Service Representative (Former Employee) – Uniontown, PA – April 28, 2016
I had an exceptional trainer who made the job seem like it was going to be something that, while difficult, was going to be worthwhile and fun. However, once I passed initial training, I was treated very poorly by my nesting trainer and the overall flow of the company left a lot to be desired.
There were 18 of us going out onto the floor after initial training and the company was more concerned about filling the floor occupancy than giving the newbies the help they needed considering none of us had never actually taken a call and had a combined 2 hours of listening into actual calls. Our nesting trainer was rarely around to provide help and when someone did come over to help us, they themselves didn't know the answer. With 18 of us raising our hands for help, 2 people were available at any random time.
In addition to the terrible help we got, employees are required to clock out to even use the restroom. Now, given that a lot of the people working here were older and disabled, it felt unfair to them that they should take a dive in their earned wages due to their age or ability to move quickly.
The equipment we were forced to use, since they did not allow employees to bring in their own equipment such as headphones, was extremely poor quality. The computers ran off a tower with the computing capacity of a cell phone, so service was slow and sometimes the computer crashed entirely during a call because it ran out of memory. The headsets we were forced to use made it hard to hear the member calling in and it was also hard for the member to hear me. The amounts of timesmore... I was told they could not hear me with my microphone volume all the way up was too much.
Overall, the initial training was the best time I had at this company. I would not recommend anyone working for this company unless they absolutely needed the paycheck and could put up with the immense amount of stress and the fact that the wrong people are put in charge of such an important company.
This company values their money more than they value both their employees and the people their employees are trying to help.less
CSA - Customer Service Associate (Current Employee) – Ennis, TX – April 28, 2016
Complex scheduling,(You need to plan 1 month in advance) Possible reduced hours, poor pay(You never will get a raise) Pay for performance decreases yearly. (The ONLY incentive) There is little to no room for advancement.(Pretty much stuck in the same position) Favoritism over Performance/Sonority
I started off with Tele Tech knowing I was walking into a temporary position , to gain knowledge and training in Insurance sales and customer service in this call center . The Training itself was a month long which led to successfully passing the state exam for licensing and there on I spent the remainder of the position during open-enrollment in a call-center setting taking leads and closing policies. My one wish was that my time at Teletech wasn't a temporary position , I enjoyed it very much and the pay itself was great.
Team Lead (Former Employee) – Jonesboro, AR – April 26, 2016
I saw a great Team Lead get fired for no apparent reason. The Team Lead was very helpful and always at work even stayed late. The next thing I knew the desk was cleaned out and the Team Lead no longer there.
Customer Service Representative (Former Employee) – philippines – April 26, 2016
I worked in Teletech for almost 2 years. I learned a lot of things.. to communicate with people, to say the right word and ask the right question. It was actually my training place of becoming an educator.
Customer Service Representative/Call Center (Former Employee) – Niagara Falls, NY – April 24, 2016
Login in computers and phones to start taking calls I learned that in some areas where people live the signals are not as strong to get alot of channels through the transition into only digital television for the analog television. Management was good but the building did close and there were a huge layoff. The co workers were friendly The hardest part about the job was not everybody got the channels they use to have in analog television so some customer were really upset The most enjoyable part of the job was the pay weekly
weekly pay, one hour lunch, overtime, paid holiday
Member Security Advisor Services -Fraud Department (Current Employee) – Springfiled, MO – April 23, 2016
The hardest part of m job working in the fraud department is telling our customers that there is nothing we can do about them experiencing fraud on their account or that we can't get their money back on the account until 3-5 business days later.
Turbo Tax (Former Employee) – work from home – April 22, 2016
I worked for teletech holdings for turbo tax and I worked a total of 103 for the pay period and they only paid me 54hrs for the busting my butt that I did. Then when I tried to contact someone about the mishap they sent me a FAQ website that was of no help at all.
Supervisor (Current Employee) – Jonesboro, AR – April 18, 2016
I loved my job at Teletech!! Everyday was fun and exciting. I acuatually woke up ready to go to work. Everyone is so kind. I hated I had to leave but tradgody hit my family and we decided to move. I mis my work family everyday.
Customer Service Representative (Current Employee) – Englewood, CO – April 16, 2016
A job is what you make of it. I am enjoying my experience working at TeleTech. I would not change anything. I have learned a lot being a Customer Service Representative. The hardest part of my job is not always being able to help the customers.
CSR (Former Employee) – Englewood, CO – April 16, 2016
received calls about shipments and tracking orders . Great work from home job.. great trainers , good pay to work from home. hardest part of job was people complaining they did not get their packages.. enjoyable part was helping customers in need
Customer Service Rep (Former Employee) – Amherst, OH – April 13, 2016
After successfully completed the hiring process and graduating the training program, I was able to move into a group on the main floor where I handled customer service calls for T-Mobile Customers on a daily basis. The hardest part of my job was trying to accommodate the needs of my customers and make everyone happy even though there were times I couldn't. After my training, I managed to succeed the record and achieve a goal of 30 kudos (positive feedback to my supervisor from my customers regarding my great customer service) in a record of 14 days. I learned for the most part to just be myself, treat others the way I would want to be treated, remain calm even in hard situations, and do my best on every call no matter how disgruntle the customer was at the time. I knew I couldn't please everyone but I tried to defuse the call the best way I could and provide high quality customer service.