Pros: job culture, management, loved to work here
Cons: job security, advancement, pay, scheduling
Teletech was an outstanding company that, at the time, provided customer service for T-Mobile customers via phone. Using the computer and various tools, I would receive a phone call and listen to customers who had issues with their T-Mobile service. I would then talk with them and ask questions to figure out all of the information about their problem and develop a solution for remedy. Various tasks included making bill payments, adding minutes, upgrading and order phones, troubleshooting, and answering any questions that the customers had about T-Mobile services. I learned how to be courtesy and be concerned about every customers issues. Showing patience was a must when dealing with irate customers and I really enjoyed solving their problems.