Member Service Representative (Former Employee) – Springfield, MO – December 12, 2013
We spoke with people from all over the world. I was able to learn about banking as it was an internet banking job. My co-workers were a team and we got to know each other and get along well. The hardest part of the job was staying on the phone too long. The most enjoyable part was know I made a difference.
Telephonic Customer Service Rep (Former Employee) – Melbourne, FL – May 23, 2017
we would log into the system and begin to take calls from consumers. providing customer service support. I learned how the Health Care system works. Very well mix of people in the work place. Hard part of the job was explain to a customer that they did not qualify for health insurance. The most enjoyable part was being able to help a customer save money on Health Insurance.
Education and Enrollment Specialist (Current Employee) – Ennis, TX – May 22, 2017
For the most part everything is nice and quiet. At the same time, there are moments I really miss a more upbeat, faster-paced work environment with more to do. Working overnight wears on you after awhile. I don't like when security turns lights out on us. I don't feel safe.
Customer Service Specialist (Former Employee) – McAllen, TX – May 21, 2017
You got on the phones and every minute was regulated. We helped bank of America retain money that they took from people. I was fired because 11 out of 2000 people I talked to did not enjoy the bank taking their money. Constant stress and bosses always telling contradicting things, then looking to keep their position. Quite a bit different from what they told us in training.
They allowed us to leave at night
people backstabbed constantly to keep their positions
CUSTOMER SERVICE / SALES SUPPORT (Former Employee) – Atlanta, GA – May 20, 2017
Job can be very beneficial if you have the discipline to work from home. The pay will not make you rich unfortunately but it is a job. If you like sales calls and tending to customers demand this is a perfect job for you.
Senior IT Account Manager Corp (Former Employee) – Englewood, CO – May 19, 2017
Started working there in a time where everyone was a business owner as a overall philosophy. I learned a lot and all of the hard work really appeared to be appreciated and celebrated. Everyone worked as a team. Somewhere around 2012 we started to acquired several smaller BPO and it just was not the same. I felt there was a sharp contrast in overall integrity and customer/client relationships.
Customer Service Representative (Former Employee) – Amherst, OH 44001 – May 18, 2017
I liked working for Teletech very much and was good at handling irate customers. The workplace was clean and put emphasis on staying healthy and getting up to stretch or walk around often, since you are sitting in a cubicle all day. However the there were some managers who clearly showed favoritism to certain employees and seemed hostile to others.
Support Services Technician (Former Employee) – Springfield, MO – May 18, 2017
once you get your foot in the door, you will never get a raise unless you are promoted which rarely happens. You are constantly be graded for everything you do, or something someone else may have done. You can never just sit and relax, every minute of the day is closely watched and monitored. Big Brother is watching you