Pros: flexible scheduling, work at home
Cons: never know the type of customer you are going to get
During my time at the call center, my day started and ending by taking in-bound calls and resolved customer problems on the first call. On the average day during a day shift, I would handle approximately 60 calls, during my time on the overnight shift it was an average of about 30 calls. I handle calls regarding general information about the service provided, international services and technical and data support for devices. The supervisors and management were always there to support the needs of every agent in the center and my co-workers became some of my closest friends. The hardest part of the job was the irate customers (no one likes to be yelled at!) and the best part of the job was hearing a customer be satisfied with the resolution.
The At Home experience was much the same as the call center, the clients were using a different product, but the customer satisfaction of having a resolution is still one of the best parts of working in a call center.