A fun place to work with advancement opportunities.
Customer Service Representative (CSR) (Former Employee) – Phoenix, AZ 85053 – September 19, 2017
Teletech is a large national and international corporation. It is a call center with many well-known clients. Examples of their clients are Weight Watchers, Federal Express, Facebook, Hyundai, Direct TV, and many more.
I worked at Teletech almost 2 years. I was a Customer Service Representative for Weight Watchers. My responsibilities included accepting inbound calls from customers. I provided answers to questions, tech support, and sold the program to customers. I also helped resolve billing problems, gave nutrition advice and helped customers with the Weight Watchers point system. I also placed notes in the computer system regarding each call and its resolution. When it was necessary, I escalated the call to a supervisor. I needed to be able to toggle between many computer screens. It was a very fast paced environment.
Able to use my good communication skills, use of online Weight Watcher program, good benefits, and constant coaching.
Short breaks, not enough flexibility on shifts, not enough time to notate calls.