Customer Service Rep (Former Employee) – Amherst, OH – October 23, 2013
A typical day at TeleTech consists of taking customers calls about their cellphone issues, having to maneuver through the policies during calls as quick and efficiently as possible to resolve the customers issue. I learned to not take anything the customers say personal, they're mad about the problem not at you. The hardest part about the job would have to be knowing you know how to help the customer but they're so irate they don't want your help. The most enjoyable part would have to be ending your call knowing you've helped this individual to the best of your abilities and they are satisfied with the service they received.
Customer Service Representative (Former Employee) – Cocoa, FL – November 30, 2016
Tel tech is a very fun and fast paced company to work with. The companies that are involved with tel techs customer service are Great. The people who call for cs are pleasurable. I enjoyed my time at tel tech.
Call Center Environment; Customer Service Positions
Member Service Representative (Current Employee) – Springfield, MO – November 28, 2016
A typical day at work is coming in about 5 minutes early to clock in a get your systems ready. You get 3 breaks per day and take customer service calls for USAA banking services. There are other companies to work for but most of us are involved with USAA. I've learn a lot about debit and credit card fraud from specializing in that area. I also take Identity Theft calls where people are majorly effected. Management is usually really good. They understand that there is life outside of work and will work with you if you need a certain day off. They are pretty positive and are willing to help. Co-workers are what really get me through my day. Your co-workers are the people you sit by and converse with the most. They will be your best tools when it comes to help while taking calls. The hardest part of the job is when you have several bad calls in a row. It doesn't happen a lot but it can be heart wrenching when you get people on the phone that you can't help. Sometimes they have negative outcomes on their disputes and you have to break the news to them. Sometimes you get fraudulent people on the phone and you have to distinguish whether they are the real person or not and it's a tough call to make. The most enjoyable thing about my job is the scheduling and the friends I've made there. Since I'm in college, I get to make my own schedule. The people at Teletech are very nice and most have a good sense of humor. If you love to help people, this is a great job for you.
Cafe, Paid time off, Wellness time, Employer contributions
Sitting all day, Angry customers, Talking all day, Working holidays
Licensed Insurance Agent (Former Employee) – Hopkinsville, KY – November 28, 2016
The client I worked for I liked, unfortunately management was terrible. They show a blatant disrespect to certain employees and a favoritism to others. They say the come up is quick, how ever it became very apparent very quickly that depends on whos butt you kiss. I worked overtime regularly and willingly, the one time I couldn't it was placed as mandatory, constant mess ups with scheduling, breaks, and pay checks. They sure know how to sell themselves though let me tell ya. Do not look at this company with rose colored glasses.
Premiere Customer Service Representative (Former Employee) – Jacksonville, FL – November 26, 2016
A typical day with this company was an average of 10 hours or more each day. The work/ life balance was not effective at all and it was simply a way to make ends meet. Nothing of this company speaks long term.
Call Agent (Former Employee) – New York, NY – November 24, 2016
The only god thing about working here is you work from home. Otherwises, the training was terrible, the managers force you to do things you weren't trained to do, no one listens to your complaints, and they steal money from you. Avoid like the plague.
Customer Service Representative (Former Employee) – Ennis, TX – November 19, 2016
For the work that was being done with the employer, the pay could have been better than 10.00 per hour. Everyone worked hard to satisfy the customers but the supervisors only cared about themselves and what they were making. I learned better customer service while dealing with customers over the phone. Learned more about health insurance that I didn't know and that was interesting. I loved having weekends off and holidays.
Customer Service Rep- Tier 2 Case Manager (Former Employee) – Phoenix, AZ – November 18, 2016
The job wasn't bad at all. Actually very interesting to get behind the scenes of the customer service of a car company. Management wasn't all that great but got the job done. Co workers were all young kids and really old people and were all pretty nice. I learned a lot about Hyundai vehicles cause that is what we were taking calls for. Hardest part of the job is getting good QA scores cause the way they scored changed so often. The best part was being on the decoration committee and decorating the center.
Teletech is a great career option if you can handle the stress
Customer Service Associate (Former Employee) – Morgantown, WV – November 15, 2016
You will have a lot of angry customers who you wont be able to help as much as you want to, and you'll see a lot of people on the worst day of their life when there is nothing you can do to help them. If you can handle hearing people cry when you give them terrible news, this is an excellent opportunity.