My experience with TeleTech was good overall. The members of management were friendly and helpful. I would say that initially the biggest problem was that due to the severe need for employees, many of those employees took advantage of the company which hurt those who were in full compliance, but occasionally needed some time off.
I eventually left due to the lack of advancement opportunity (generally 6 month intervals required between position changes), and the intense micromanagement of one certain newly appointed Team Lead who, despite having expressed animosity towards me prior to his appointment, was permitted to basically terrorize everyone within his grasp. When I confronted this individual regarding his tactics and demeanor, he expressed pride in his tyrannical rapport. I have a military background, therefore I am very familiar with the tactic of "pulling rank" to justify one's actions.
Summarily, my first experience was extremely positive. The environment was fast and loose, maybe a bit too loose. By the time I left the pendulum had already begun to swing in the complete opposite direction where every little thing was intensely scrutinized creating an unpleasant and extremely stressful experience.
My service level was top tier during my entire tenure.
Higher pay than close competitors
Lack of disciplined leadership