Enjoyable yet Heavy Workflow
Customer Service Rep (Former Employee) – Amherst, OH – April 13, 2016
After successfully completed the hiring process and graduating the training program, I was able to move into a group on the main floor where I handled customer service calls for T-Mobile Customers on a daily basis. The hardest part of my job was trying to accommodate the needs of my customers and make everyone happy even though there were times I couldn't. After my training, I managed to succeed the record and achieve a goal of 30 kudos (positive feedback to my supervisor from my customers regarding my great customer service) in a record of 14 days. I learned for the most part to just be myself, treat others the way I would want to be treated, remain calm even in hard situations, and do my best on every call no matter how disgruntle the customer was at the time. I knew I couldn't please everyone but I tried to defuse the call the best way I could and provide high quality customer service.
Great pay with bonus incentives