Pros: working at home, flexiable scheduling
Cons: if you don't have your internet, they could fire you.
I mostly answered inbound calls and set people up for American Red cross classes. I enjoyed being able to work at home, with a small amount of supervision. The hardest part of the job was not being able to refund customers money, when they missed a class, they really wanted you to do something, but, it just wasn't in our power to do anything, even if it was an emergency of why they missed it. I was given a position to help out in the chat room so that I could help out other co-workers, with questions, it was a great way to learn new information.