Pros: Work at home!
Cons: Part time, no insurance benefits to speak of.
I spent four awesome years with Teletech at home! The company culture is not just words on a mission statement. Management and employees alike are respectful and helpful to each other, and it carries over to the customers you talk to.
It is still customer service, a difficult job as we all know. But having the support of team leads and chat coaches, and excellent at-hand resources makes it really easy to handle. Not to mention the fact that you don't have to leave your home.
You will work part time. Depending on the program, 38 hours a week is the best you will ever get, and in four years I never got a raise, but there are Pay for Performance incentives. Also, you really are paid according to your production, not someone's feelings about you, or 'office politics'. You truly live or die by your metrics, so to speak.