Pros: the hours, weekends and holidays off.
Cons: short breaks and high caseload
Calling patients to do their monthly phone assessment and education, charting there assessment and progress on health goals.Usually tried to get ahold of 7-10 patients a day as had a case load of 150 to 170 to complete each month either assessments or 3 attempts to reach member per month. Calling Dr offices to collaborate about patient. Sending out educational material to the patients.I learned a lot about health coaching, care plans and using the computer at this job as well as Medicaid and finding resources for the patients.My direct mangers were good and very willing to help the team with any time off needed.My co-workers for the most part were great team playersThe hardest part of this job was the case load and deadlines at the end of the month. The most enjoyable part of this job was the patients and my co-workers.