customer service rep (Former Employee) – Ontario, OR – January 31, 2013
I would answer calls for 2 hours then take a 10 minute break. Then back on the phones for 2 more hours. then lunch. once i returned back on phone for 2 hours then 10 minute break.. and finally last 2 hours of the day then home.
Customer Service Representative (Former Employee) – Ontario, OR – July 26, 2016
Telmate is a high stress environment, it is permitable to have a customer talk to you in a disrespectful manner. Management promoted individuals based on whether they were good friends or not. Favortism is the way to get promoted within not stats or skills.
Lead Quality Assurance Advisor (Former Employee) – Ontario, OR – January 21, 2015
Telmate was a fun place to work. I met a lot of new people and made a some new friendships. I do believe that Telmate needs to work on their management and follow through with their policies and procedures.