TELUS has something to tell you -- Canada's third-largest telecom service provider is the incumbent local-exchange carrier in British Columbia, Alberta, and eastern Quebec. TELUS serves 7.3 million wireless subscribers, 3.6 million wireline customers, and 1.3 million Internet users. Through its Optik TV brand, it offers high-definition TV, video-on-demand and pay-per-view television, and personal video recorder (PVR) services to more than half a million viewers. TELUS International provides businesses with outsourced contact center, BPO, and IT services. In addition to the typical consumer and enterprise services, TELUS provides telecom and IT services geared toward the health care industry.
TELUS' health solutions business includes claims and benefit management, consumer health, health data warehouse, pharmacy management, practice management, and referral and scheduling software. TELUS plans to boost the cloud-based offerings from TELUS physician solutions with consumer, care collaboration, home care, and mobility products.
TELUS improved revenue for 2011 by 6% to C$10.4 billion ($10.2 billion). It also grew its bottom line by more than 15% to C$ 1.22 billion ($1.20 billion). Fueling this growth was an increase in data revenue from its wireless business (up nearly 50%) and, despite declines in network access line subscribers, its wireline business (up 14%). Driving the wireline growth is Optik TV and high-speed Internet subscriptions. Operating income wasn't as dramatically higher against 2010, but lower financing costs helped generate the double digit improvement in profit.
TELUS continues to work at simplifying its products, expanding its broadband network capabilities, and growing its Optik TV offering. In its enterprise services it's focusing on small and medium-sized businesses, and it wants to ramp up users for its health solutions business. Most important to TELUS in each of these efforts is improving its customer experience, with the aim of being the most recommended provider where it does business. Achieving all of this will include investing heavily across Canada over the next three years, including C$2 billion (about $2 billion) in Alberta, in upgrading its network to 4G LTE and enabling delivery of Optik TV to more homes.
Like its competitors, TELUS is increasing its focus on delivering its services by Internet Protocol (IP). TV in particular is a prime area of growth, putting the company in competition not only with cable and satellite rivals, but also so-called "over-the-top" (OTT) services such as Netflix, Amazon, and Hulu. Taking a page out of the OTT playbook, TELUS teamed up with Microsoft in 2012 to begin offering Optik TV on the Xbox 360. It will take advantage of the Kinect movement sensor, allowing viewers to perform remote control functions with hand gestures and voice commands.
In early 2012 TELUS purchased Wolf Medical Systems, a leading provider of cloud-based electronic medical records (EMR) software in Canada. With the acquisition TELUS is creating a new business line: physician solutions. TELUS is banking on the combination of its hosted EMR software offerings, including Wolf Medical, and its secure wireless and wireline broadband communications networks to increase the adoption rate of EMR in the Canadian health care system. The penetration rate for EMR is estimated to be a mere 32% among health care organizations in Canada. The company added another cloud-based EMR software provider, Quebec's KinLogix, later in 2012.
Multimillion-dollar contracts for managed network services include those with the city of Montreal and the governments of Quebec and British Columbia. – less