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TELUS Communications
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221 reviews

TELUS Communications Employer Reviews

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Best Call Center, I've worked at so far
Jawbone Customer Support/NetFlix Chat Support (Former Employee), Las Vegas, NVJanuary 5, 2015
Pros: company activities, dresscode
Cons: none that i can recall
Its pretty stable and if a desk closes down they do their best to place people.

Very big and employees are very welcoming
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Great Work Atmosphere
Manager, Customer Service Associate, Sales (Current Employee), Mill Hall, PAJune 6, 2014
Management let us run the business as if it was our own. Always able to take ownership of any situation with confidence. Very flexible with hours during my sons baseball season and for special days or events. We would always get business taken care of and then be able to have some free time or "fun" with our day.
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Cheap company
Technical Account Manager (Current Employee), Las Vegas, NVApril 22, 2014
Management attempts to cut costs at every turn, my team received a pay cut after 3 months of record performance (talk about employee appreciation.)
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Productive and fun job, with a game room and a great food trucks for our lunches.
Customer Service Representative (Former Employee), Las Vegas, NVApril 18, 2014
Pros: food trucks, game room, ping pong table, no dress code.
Cons: n/a
Each day at Telus was about the same with minor differences with so many customers dealt with that day. I learned a lot about the company as they taught us very well to help out the customer. The management was very energetic and helpful with what ever question or problem came up. All co-workers were very helpful and great friends at the end of the day.
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Supervisors need more training
Customer Service Representative (Former Employee), Las Vegas, NVMarch 6, 2014
Pros: type of work, hours are flexible
Cons: training and supervisors
The company itself is good. The supervisors don't offer enough assistance as they claimed they would. I did love what I was helping clients with, however, as it was for NETFLIX.
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fun work place
Customer Service Rep. / Tech Support (Current Employee), Las Vegas, NVMarch 1, 2014
Good experience, learned how to trouble shoot, and how to have a more personal connection with customers.
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Fun work place
Customer Service, Call Center (Former Employee), Los Angeles, CAJune 30, 2013
Pros: it was local
Cons: they moved
Came to work on time did my job and went home. I was able to handle 110 calls a day.
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Loved the Job
Customer Service Chat support (Former Employee), Las Vegas, NVJune 20, 2013
My job as chat was awesome, got to talk with all different types of people across the world and relate on movies. Co workers and environment was awesome.
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excellent place to work
Operations Specialist (Former Employee), Las Vegas, NVOctober 12, 2012
Pros: free netflix, relaxed atmosphere, great employees
Cons: short lunch, horrible dsat guidelines.
Great company to work for. Relaxed atmosphere, constant work. Management was great.
Co-workers were ok.
The hardest part about the job was going home worrying if you would have a job the next day.
The most enjoyable thing is that the work atmosphere is an actual place you can love going to work for.
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Productive and fun workplace
Business Analyst II (Former Employee), MontrealNovember 25, 2011
Pros: respect for the employee, share plan, retirement plan
Cons: salary
Telus respects the employees and have great benefits. However salary wise is a bit below the market.
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Voice and Network Engineer
Network Specialist (Former Employee), Jeddah, Saudi ArabiaJanuary 18, 2015
Responsible for the day-to-day administration, maintenance, MPLS, Voice, Data for HQ and 25 Branch

Monitored, investigated and troubleshot network and Voice issues and Ensure the 24/7 system/network uptime
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Fraud Analyst
Fraud Analyst (Current Employee), Scarborough, ONJanuary 15, 2015
Pros: fantastic coworkers
Cons: 24/7 operation
Strong customer service skills cultivated through years of negotiating with internal and external customers.
Excellent verbal and written communication skills
Expertise in Fraud Investigations leveraging strong analytical skills and detail orientation.
Highly organized, proven ability to multi-task and work under tight deadlines using time management and leadership skills
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Great Workplace With Great Staff
Sales Rep (Current Employee), Lindsay, ONJanuary 15, 2015
Selling phones for Telus and Koodo
Learned how to successfully up sell products
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Great Culture but Closed Club
Senior Director, Healthcare (Former Employee), Toronto, ONJanuary 14, 2015
Pros: cell phones
Cons: too much coolaid drinking
good place to start a career, exposure to good concepts, but advancement is hard, closed club and old boys network
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n/a
customer service rep (Former Employee), downtownJanuary 13, 2015
i was a customer service agent helped customers with inquiries with services and about products.
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CP Rail
Appointment Notification Agent (Former Employee), Calgary, ABJanuary 6, 2015
Pros: coworkers
Cons: long hours, weekends
CP was a great place to work. Made many friendships while working there. Was very sad to leave.
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installing and repairs
Telus / AFL Technician (Current Employee), kelowna, british columbiaJanuary 4, 2015
Pros: free tim hortons cards, meetings .
Cons: 8 hours a day
installing fibre optic to households.

repairs on tv and cable and internet.
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fun place to work. oportunity for growth and careeer advancement
Customer Implementation Manager III (Former Employee), Burnaby BC.December 26, 2014
Pros: opportunity for advancement. discounts on telus tv, and personal mobility plans
Cons: pay requires updating to industry trending pay
I enjoyed working in an environment where my efforts were recognized . coaching is available to allow for success and personal and career growth.
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Good
Telecommunication Services Technician (Current Employee), Edmonton, ABDecember 25, 2014
• Provisioning and maintaining outside plant facilities including aerial and underground buried copper services
• Installing, diagnosing and maintaining facilities (POTS) including associated components such as POTS splitters, ADSL and IPTV
• Involves customer contact including progress reports, discussing issues and applicable charges
• Performing wiring, high quality installation, troubleshooting and repair support for POTS, ADSL
• Preparation of the cable for Splicing and Termination.
• Splicing Fiber Optic Cable inside the closures
• Terminating Fiber Optic Cable in ODF
• Testing & commissioning of Fiber Optic Cable by using the required test equipment
• Prepare timely field report, work order
• Provide test results and necessary documentation in line with customer requirements.
• Other duties as assigned by Manager
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Fantastic work/life balance
Marketing Manager (Current Employee), TorontoDecember 25, 2014
After 15 years at TELUS, the company is definitely headed in the right direction. Forward thinking, opportunity to work from home in most roles, gives back to the community and head office is environmentally friendly.

Senior Leadership team are generally great... true leaders.

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About TELUS Communications

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. – Read more