Say "hasta la vista" to in-house customer care and tech support with a little help from Telvista. Operating contact centers that support both Spanish- and English-speaking customers, Telvista offers outsourced customer support to midsized and large companies in such industries as financial services, retail, technology, and travel. Services include customer service, sales, and tech support via phone and Web. The firm also provides consulting services to improve contact center processes, network design, and technology utilization. Telvista was founded in 1997 when it opened its first call center in the Dallas area. It also has facilities in Danville, Virginia, as well as in Tijuana, Mexicali, and Mexico City.
Recognizing that Mexico is the US's second largest trading partner, Telvista cites its bilingual capabilities as an advantage over domestic outsourcing competitors, and its proximity to the US as an advantage over its offshore rivals. The company serves Latin American markets and Hispanic and Spanish-speaking markets in the US.
Telvista has been expanding by increasing the range of support services it offers. Recognizing the importance of social media, in 2011 the company opened a Social Media Center at its Dallas, Texas location. Through the new facility, Telvista offers social media monitoring for its clients. – less