Telvista
Compensation/Benefits
Management
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19 reviews

Telvista Employer Reviews

Compensation/Benefits
Management
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A revolving door company
Customer Service Rep (Former Employee), Dallas, TX –
Very unstable work environment with unsure work hours. Hardest part of job was not knowing what would be the workflow from day to day
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nice place
Call Center Operator (Former Employee), Danville, VA –
It was a wonderful place, just didnt like the things that was going on at the time.
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Run, Don't Walk, Away from This Place
Technical Support Representative (Former Employee), Dallas, TX –
Pros: indoor air conditioned environment
Cons: almost everything
This is an unemployment mill. The standards set up for continued employment are a trap that most cannot escape. Management tries very hard to get into training, because it is the most stable position - they are always hiring to replace those that they are always firing. When they walk you out the door, and you can be certain they will, don't expect – more...  you can get unemployment benefits - they will dispute it and you will get nothing. There is no vacation or days off (the scheduling system they use rejects your requests), no advancement (as stated, management is also trying to hang on and will quickly fill the small number of training positions), no reason to even consider working here unless you really really need the money for a short time - because that's all it will be for - a few weeks or months. – less
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Telvista
Technical Support Agent (Former Employee), Dallas, TX –
Not the best of jobs but management was ok. Salary was at minium and the bonus system was put together poorly.
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Telvista
Technical Support Agent (Former Employee), Farmers Branch, TX –
Pros: my work hours, and, educating the customer on there fios services
Cons: short lunches, no overtime
I am currently a employee of Telvista which is a Telecommunications
outsourcing company. Telvista has numerous accounts and I am a
Technical Support Agent for Verizon Fios. Which is the business and residental phone, internet, and cable;which has fiber optics technology.

I am familiar with troubleshooting issues with internet, wireless/wifi internet – more...  , phone and video service. I also assist customers and field
Technicians with configuring routers, switches, port forwarding camera systems, and bridging. Familiar with basic TCP/IP configuration, and Static configuration. – less
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Low job security but great perks like pool and ping pong tables.
Sales Professional (Current Employee), Danville, VA –
Pros: free lunch on high call volume days
Cons: ten hour shifts with 30 minute lunch, poor health plans, inflexible shifts
Low job security but great perks like pool and ping pong tables.
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Great place to get your foot in the door for help desk support
Help Desk / Technical Support (Former Employee), Dallas, TX –
Cons: micro managed
Good company, but could work better at providing more help and knowledge with employees.
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Productive workplace
Customer Service Representative (Former Employee), dallas tx –
Telvista was a job that had some great people, and managers that loved helping
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Decent job for a small town
Dealer Support Group (Former Employee), Danville, VA –
Pros: built up time off
Cons: very mudane, redundant, strict break scehdule
Answered telephones, help people with issues with their mobile devices
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Some contracts downright stink.
Customer Service Representative (Former Employee), Dallas, TX –
Pros: new office is pretty nice, with a full-size cafeteria upstairs
I got stuck in a suicide contract for my time there, with no chance for advancement in or out of the contract. Half of my team members left in a week. Company did nothing but let us leave through attrition.
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Customer Service
Customer Service Representative (Former Employee), Danville, VA –
Pros: ringing up customers to keep the wait time down.
Cons: angry customers when only one cashier.
Customer Service at grocery store providing assistance to our customers.
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Fun Atmosphere, lots of opportunity for advancement. Great Benefits!
Admin Assistant (Former Employee), Odessa, TX –
Pros: always something fun happening, lots of training, great people.
Cons: being graded on your performance daily is hard, but ensures quality service for the client.
I enjoyed my time with Telvista and will likely never find another employer like it.
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Poorly managed
Verizon FiOS Tech Support Agent (Former Employee), Dallas, TX –
Pros: pool table
Cons: poor management
Poorly managed. Promotes from within sometimes as long as you are a minority.
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hated this job
Software Tech/Sales (Former Employee), Plano, TX –
Pros: friendly people
Cons: hated everything else
terrible work hours terrible pay and no room for advancement
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Horrible place to be employed
Technical Support Agent/ Team Lead (Former Employee), Farmers Branch, TX –
Pros: big call center
Cons: short breaks/ high turnover rate
Very high turnover rate. The company does not care about the employee, just the clients. SAD!
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Getting experience
Tier 1 tech Support (Former Employee), Carolton TX, –
Pros: great job for a begnning worker
Cons: high turnovers
Telvista its an ok place to work if you are new to the work field. The company spent lots of time and money on discipline in the work place. I felt out of place here. But this company have benifical avenues however, Its a great introductory to Call center world.
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Telvista was...
Technical Support Agent (Former Employee), 1600 Luna Rd –
Pros: working from home, knowing our supervisor well.
Cons: they banned cellphone from the building, there was no where close to go eat.
Jail time when I was working at the office, over time they allowed me to work from home and that did have it's benefits. Overtime management changed a lot and so did the rules. It's very hard to get promoted, simply because it's a "you have to know someone in order to be someone" kinda place.
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Nice people to work with
csr (Former Employee), Danville, VA –
The job requires you push sales on people who already have cable, satellite, phone, and internet and if you dont make the sales you would lose your job
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Exciting and informative
Sales (Former Employee), dallas tx –
Pros: hour lunch and point system
Cons: benefits could have been better
Had a wonderful sales team that had great insentives for the group wonderful motivation and cooperation from the other team members
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About Telvista

Telvista is a provider of innovative, value-driven customer relationship solutions. These solutions include customer contact center – Read more