Support Representative 7-11 Enterprise Help Desk (Former Employee), Dallas, TX – December 4, 2014
Pros: pretty much everything
Cons: the pay
It was a great place to work I loved my team. My manager was really sweet. If you had a problem she would work with you the best of her ability. I was able to use some of the training for what I went to school for on the job. I left because I had a better opportunity and better benefits. But other than that I would not had left .
Customer Service Rep (Former Employee), Danville, VA – November 24, 2014
Help the customers with their cell phone problems. A typical day is answering probably more than 75 calls in a day at work. The hardest part was trying to get an angry person to stay with the phone service. Co-workers were friendly.
My experience with Telvista has been overall a educational one. The people that work in management are superb and seem to accommodate the needs of the associates under them. The most enjoyable part of working here is the that there is maximum opportunity of advancement.
Contact Center Supervisor (Current Employee), Danville, VA – October 13, 2014
Pros: benefits, opportunity for advancement
Cons: no comments
A typical day at work involves providing above-standard customer service to our client's customers. I have learned that a different work environment requires tapping into different methods of managing. My co-workers are from various work backgrounds. The most enjoyable part of the job is the ever-changing work environment.
Pros: ping pong, foozball, and pool table in the break room
Cons: strictness on breaks/short breaks
At Telvista, you're sitting at a cubicle that isn't yours personally (unless you've been there 9 months and proved you know almost everything there is to know about the contract you're working for). You've got the standard 15 minute breaks twice a day and a 30 minute lunch somewhere in between (or closer to your last 15 minute break, which makes no – more... sense). In order to get a lunch break longer than 30 minutes you have to practically become a supervisor. The break room is a 2 minute walk from the contract I was working on, and they only give you a 1 minute strict leeway if you're late coming back, therefore you really only have a 10 minute break. My supervisor was great, he worked with me a lot. I had some unprofessional coworkers. They did let you leave early without penalty if the call volume was low. The hardest part of the job would be keeping up with the quality requirements. If you got that down, and were able to keep a good knowledge of the contract you're working for, you were in the clear for possibly advancing to a higher position, so going up the job ladder there was fairly easy. The most enjoyable part of the job I would have to say is when you got a happy guest on the line and you're able to hit all of your quality. – less
TECHNICAL SUPPORT ASSOCIATE (Former Employee), Dallas, TX – September 22, 2014
The people are lazy, uneducated, and the ones that get the raises and promotions are the ones that site there and talk all day. Its not a place for anyone that can think, or work hard. And at the end of my time there they wanted to combined billing and sales with technical support. No pay raise, or compensation; just more work same pay.
Customer Service Representative (Current Employee), Dallas, TX – September 15, 2014
For the most part its a really company to work for if you dont take things for granted. Incredibly helpful in providing resources to make work more accessible (for those who dont have transportation). decent benefits, generally fun staff, site manager is a pretty cool guy.