Telvista Employee Reviews

Found 357 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The job was great but not for me...
Technical Support (Former Employee) –  Dallas, TXJanuary 16, 2017
Log in to the computer to get the day started. Incoming calls numbering to the hundreds and endless questions ready to be answered. Ive learned how to multitask on a computer and really dig into new soft wares and research very well. I had a couple of supervisors and they both were amazing and understanding of how life can kick you down at times. Co-workers were the norm. I would say the hardest part of the job was dealing with irate customers who just wanted their cable services to work and when I had to tell them about the on sight tech support fee, all heck broke loose. Oh, but the most enjoyable part of the job (besides payday) was being able to help those people and hear their gratitude as they were able to watch their favorite shows once again. Overall the job was not that bad just not for me..
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Company
Technical Support Technician (Former Employee) –  Grapevine, TXJanuary 16, 2017
Good Company to work for. I was there for 3 years. The hours were resasonable as well as the commute. The management and fellow employees were very friendly and helpful.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Company
TECH SUPPORT (Former Employee) –  Dallas, TXJanuary 10, 2017
Good company..Good environment.. good co-workers and supervisors.. handle calls from Verizon FiOS customers.. flexible company but bus line quits running early
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great place to hone skills
Contact Center Supervisor (Former Employee) –  Farmers Branch, TXJanuary 7, 2017
Telvista is not a high-paying, in-demand job with a lot of area of grow. However, this place will allow you gain valuable experience in customer service and technical support. You can then take that experience to more lucrative opportunities. Or you can grow modestly within the company possibly earning some much needed Supervisor experience.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not for slackers, pay is low, irate repeat customers
Technical Support Associate (Former Employee) –  Dallas, TXJanuary 4, 2017
Good company to work for to get some good experience in a Call Center. Good training was provided for Tech Support. Cafeteria on-site with pool tables, ping pong. Nice facility. Large turnover.
Pros
Nice facility, Garage parking, Pool and Ping Pong Tables in Cafeteria
Cons
Hard to make call times within timeframe
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Hard work, lots of angry customers, disconnect between management and the little guy.
Customer Support Technician (Former Employee) –  Coppell, TXDecember 29, 2016
Good day, learned how to use the company software. Learned as well how to deal with irate customers. There are a lot of those so don't join if you have bad anxiety or depression. I wish I knew that sooner. Bit of a disconnect with the management and it felt like you were just a number. Also paid half of what a tech support person for the company you were contracted to is usually paid. Example: Verizon Fios. Most enjoyable part of the job was when you finally got a nice customer on the phone and were thanked for helping them out.
Pros
Easy work concerning troubleshooting, good way to break into IT field, events.
Cons
irate customers, just a number, management won't let you hang up if the customer is being abusive towards you
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Nice place to work
Texas - Customer Service Representative (Former Employee) –  Carrollton, TXDecember 21, 2016
Training was easy and understandable. I was able to learn what they were teaching. Different jobs within the company. Hardest part of the job was waking up at 6am. I enjoyed my coworkers but they always changed.
Pros
Nice break room
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
decent first job
Tech Support (Former Employee) –  Dallas, TXDecember 20, 2016
needs better culture
too many employees in other employees personal life business
easy job for decent pay
not for those that dont like to talk on a phone
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
nice
Cashier Retail (Former Employee) –  Danville, VADecember 13, 2016
It was a good working experience with working with customer over the phone with credit card rewards points for them to win prizes or money off of a hotel.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
its pretty good
Repair Support associate (Current Employee) –  Farmers Branch, TXDecember 7, 2016
Telvista is a pretty good spot to work at as long as you come to work on time and do as you ate told, customers can get pretty mad and upset if there services are not working but other than that its ok
Pros
no physical Labor
Cons
Scheduling
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good transition job
Network Technician (Current Employee) –  Dallas, TXDecember 7, 2016
Definitely not a place to get stuck at but still help you get on your feet. Dealing with aghast customers isn't too bad. The employees that won't stay are distinguishable. There is a little room for promotion but that all depends on who is watching.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not a place to be
Customer Service (Former Employee) –  Dallas, TXNovember 26, 2016
Comes in handy if your lookinh for a right now job but company doesnt care for employees. Makes changes comstantly if you dont follow your at risk of fire. Doesnt care on personal issues, so you dont want to go with medical issues or family problems.
Pros
Money
Cons
Over rated, lack of care for employees
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
no job security
Cell Phone Technician (Former Employee) –  Danville, VANovember 19, 2016
worked here less than a year and had two contracts end while i was employed, the work is easy not simple at all though. but if you like constantly changing jobs its a good place if you pass the requirements
Pros
good pay liked PTO
Cons
could walk in and be your last day
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work environment
Training Specialist Verizon FIOS Contract (Current Employee) –  Dallas, TXNovember 16, 2016
Great company for advancement opportunities. Pay is below average for starting out. Currently renovating call center for a more up to date feel. Equipment is out date and constant issues. Not a bad place to work over all. it has worked out great for me.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
N/a
Technical Support (Former Employee) –  Dallas, TXNovember 7, 2016
Customer would call in regarding technical issue with there Verizon service, also on a typical dal you would help customer install new service.
Was this review helpful?Yes1NoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Poor management, limited career opportunities
Technical Support Associate (Former Employee) –  Farmers Branch, TXNovember 6, 2016
Management was poor, not a lot of support. Limited career opportunities. Fun place to work, and wasn't bad for a call center.
Pros
Liked talking to the customers, coworkers were usually supportive, benefits were decent. tons of PTO.
Cons
Hard to find documents to provide customer support, repeated contacts with HR for raises and benefits enrollment.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not family friendly
Network Technician/ Internal Help Desk (Current Employee) –  Dallas, TXOctober 31, 2016
Constant calls. I've learned Fios,Copper, DSL, Network Technician, and Global IHD. Management could use more training in empathy.My co-workers are the reason I like going to work.
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Growth upward not available
Sr Training Specialist and Supervisor of Leads (Former Employee) –  Dallas, TXSeptember 29, 2016
Great sound board to bigger things,good learning experience for new people into business world, for experienced employees like myself, politics seemed very secretive, alsmost hiding something all the time
Was this review helpful?YesNo1Report
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good place to get started
Technical Support Associate (Former Employee) –  Dallas, TXSeptember 29, 2016
Very good, my time was short but would like to go back but there was some things that took place. The Co-workers did take care of there people but did expect you to take ownership of your work
Was this review helpful?YesNoReport
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
ok
Metro Pcs cellphone rep (Former Employee) –  Danville, VASeptember 14, 2016
they are not concerned about your personal life very professional provide great training classes and company info. have more than one person to contact about job nmaterial
Was this review helpful?Yes1NoReport