Fast paced, great co workers, poor management.
Pros: constant one on one interractions with people
Cons: very poor managment
A typical day in Patient Access consists of registering every patient that comes into the ER or Outpatient either to be seen by a doctor or a procedure they are scheduled to have. In the ER, you must have all patient information, insurance cards, ID, and documents into the system, arm band placed on the patient, and their name on the tracking board for the ER nurses to see. all of this within 3 minutes.
I learned a lot of data entry systems, verifying and reading health and auto insurance, very fast typing skills, effective ways to better speed up productivity without reducing quality, and how to balance many different things at once.
On the other hand, management was , regretfully, very, very poor. The manager that hired me promised me a full-time position 8 to 4:30, day-time position.T This is why I left a great job to work there, promised a better opportunity to better my life for my daughter. When I started training, that was true. As soon as I was out of training I was placed on PRN with very few days and very late shifts. when I told my manager about the change he said there was nothing he could do even though he did admit upon hire, I did in fact tell him I could only work days given my situation being a single parent with no one to watch her past 7pm. Turns out it did not matter to him because he was moving to a different hospital and our new manager did not like working at this location. in return, any requests that any co worker asked of her she would make sure to go against and opposite of what was asked. my shifts became later and later even past 1am some nights. – more... I confronted her many times about the issue and she said it was not her responsibility on what she scheduled us and how it affects our life outside of work. she also threatened everyone's jobs every week and has even told some associates that she was going to begin firing all of the current associates at tennova to bring in her previous group from another location because that location is going to be closed down. since I have left, 5 people (including assistant manager) have lost their jobs and she has replaced them with her previous employees at the other location. I believe this is morally wrong and she should not have this kind of power. this is why I left tennova healthcare systems and will never return.
I loved almost every person I worked with there. I got a long with all of them pretty well.
The hardest part of the job was having a brand new patient who had never been there before register in the ER given the time frame we have to enter their information in. especially based on a severe case.
the most enjoyable part of my job was the patient interaction, being able to still make a patient smile even when obviously they were having a bad day. I pride myself on people leaving with a better feeling and attitude then they came with because of interaction. I also enjoyed typing on the computer and verifying insurance. I love office work, and always have as a child helping out at my mother's office!
I really did love my job, but I believe a leader should honestly care for the people they are leading. I think they should focus on the people they have and not outwardly say and hurt people just because they don't like the location they are at. Letting people go for no reason that have been with the company much longer than the leader has is wrong and to tell people after firing that person that you only did it so you could bring in a "buddy" from another location is very wrong and I wont work in a place like that. – less