Over all it's an ok company to work for, but they do not care about your work ethic, & loyalty, u are only a number to them.
ADMIN/CSR/HBA (Former Employee) – Tucker, GA – September 29, 2012
I was with Terminix for 8 years. I worked in ADMIN/CSR, and had alot of knowledge that some mangers did not have, senyority. I had recvd numerous of certificates & emails from managers & Corp Managers, for outstanding Customer Service & also got gift cards as well for the certificates. It's was a great place to work, as far as the job I done, and the people I worked for, and the benifits are great. The only issue I have is, the company does not look at your work ethic, and loyalty. You are a number to them & regardless of how good u are & your loyalty, if u do not meet a number, they either fire u or lay u off. In my case, I was laid off.
A typical work day insisted of, answer phones any where from 150-200 calls or more a day. Follow up on Customer resolution problems, deposit, and a whole lot more. I learned a lot during my 8 years with Terminix. Such as the GA State law guidelines on transfer of contracts. That was the best part of my job . My co workers were awesome. Best manager I could ask for. Management was great to work for. Hardest part of the job, was when an upset customer called yelling or cussing & u have been instructed no matter what, do not hang up. That is the most stressful part of the job. Most enjoyable, was to set & do data entry in computer systems. The best times, was when u get a customer who was very upset & u keep your calm & u take a bad call & turn it around & make it the happiest customer of the day. That was a joy & I did that 99% of the time. Kept alot of customers from canceling their accounts.
free lunches at times if we met monthly branch requirements.
two 15 min breaks a day & 1 hr lunch