Answering questions, coaching employees to excel.
Development Specialist (Former Employee) – Lewisville, TX – December 5, 2016
Reviewing customer account, helping associates, to understand how to review account and deal with irate customers. The hardest part of my position when technician did not show up for their appointment and not being able to get in contact with them by their cell phone,
I enjoyed helping associates excel from the bottom of their score card, and assisting the customers when they have issues.
I learned how to use share file, read and set up score cards.