Once Great Company Poorly Managed and Very Understaffed
Teller (Former Employee) – Texas – January 11, 2013
My family has been members here for a long time. Prior to conservatorship, it was a great credit union. After working here, I would not recommend anyone to work or do business here. It is poorly operated by upper management. Their staffing model leaves the branches understaffed, sometimes with only one teller on a busy afternoon. Therefore, they are unable to use the restroom, etc. Many branches have only one "supervisor", not even a mamager, and no assistant or teller supervisor. So if the supervisor is on lunch or off, members can get no assistance if they need to speak with a manager. The training is terrible and employees are left to figure out how to do their job once they get to the branch. The branches have high turnover and managers that were recently hired get promoted to back office positions so branch staff is constantly left with a manager in training. Back office employees usually have more tenure and seem to love their job. I wish the same could be said for the branches.
nice long-time members
understaffed, poor training, no part-time benefits, low pay compared to competition