CPS Caseworker II (Former Employee) – Houston, TX – June 26, 2017
This job is not for the weak at heart. There is no typical day. If you are not ready to be flexible, see uncomfortable things or work closely with the perpetrators of abuse, you will not last long in this job. You definitely get plenty of opportunities to change peoples lives for the better, but if you abuse your position of authority or get lax in documenting or any role of your job, your role can lead to lead to devastating decisions made on behalf of families that could have long-lasting even life-threatening effects.
Families being reunited, permanent homes for children
Protective Services Intake Specialist III (Former Employee) – Austin, TX – June 7, 2017
The recent changes in software have made a difficult job even harder. Demands on tenured staff have risen along with the hold times due to poor software performance. The calls can be very emotionally stressful as the majority of calls are about abuse and neglect. At least 30% of the staff work from home and appear once a month at the unit meeting. There is some effort to make the workplace more sociable but there is still little community. The organization is about to be split into three offices with new offices opening in El Paso and Texarkana. Going into the office is akin to entering a cubicle ghost town. Advancing is easier if you are willing to put in training time outside of normal working hours. Training time during normal working hours is extremely limited and usually only 45minutes is provided for mandatory training.
Administrative Assistant II (Former Employee) – Austin, TX – June 4, 2017
I enjoyed the administrative job, however, I was never given enough work to do. I had empty days and when I asked for more work I was given a seating chart to do. I didn't feel as though they believed in my work capabilities which was upsetting.
Also, it seems as though there are cliques and I never was able to get through to anyone (besides one coworker). I felt as if I were in high school again!
This job was one of the best jobs I have ever had. I loved the people I worked with. Everyone gets along with each other. Very family-like environment. The hardest part of the job is obviously the work we do along with Child Protective Services (CPS). The most enjoyable part is knowing that we helped future children of Texas.
Intern Student Full-time field placement (Former Employee) – El Paso, TX – February 21, 2017
Typical day at work was overwhelm employees. Venting is a key to stay clam. Management were difficult to voice concerns. Family and fun environment. The hardest part of the job is to receive calls from a hospital on one of the clients. The most enjoyable part of the job is closing a case.
CPS Specialist III (Former Employee) – Texas – February 18, 2017
There is a lot more work to this job than most people realize. The stress of the job itself is hard. It then there is the stress of meeting impossible deadlines. And I can't speak for all supervisors but in my unit all that mattered was that my paperwork was done as quickly as they wanted it to. E done. Didn't matter how much time I was doing field work, it was more important to have the paperwork done. It was impossible to get everything done without someone suffering.
Child Protective Services Specialist III (Current Employee) – Hurst, TX – February 18, 2017
A typical day at work may consist of Face to Face monthly visits with Foster Parents, Youth and possibly Biological Parents. Everyday is a learning experience. The constant interaction with different cultures teaches one to keep an open mind and understand the similarities as well as the differences. The hardest part of the job for me is the brokenness of the families I deal with daily. It can be heart wrenching and extremely overwhelming at times. On the other hand it is extremely rewarding and fulfilling to ones inner being.
Investigator (Former Employee) – Granbury, TX – February 9, 2017
The job itself was rewarding as you know that you are helping out innocent children. At the end of my time there, upper management only cared about getting their numbers lowered and not what they should be, getting the families and children the services they needed. It became a very political job. They also started to hire people right out of high school and I don't think that people right out of high school are prepared for the signs of abuse or neglect that you see in this job. This was their solution so people to stay in the jobs.
This company has some good people but the upper level management was quite corrupt and the workers were treated less than human at times. They don't care about their employees and wouldn't protect them if the offender is someone who has friends in upper level management. Insane amount of work and extremely underpaid. No work life balance for sure if you're a caseworker, especially an investigator.
Job security (because no one else wants to do the job)
Pay, lack of work/life balance, biased treatment by managers
Centralized Placement Unit Placement Coordinator (Former Employee) – Austin, TX – December 24, 2016
Working for this agency takes a special kind of person. While changes are trying to be made, it will take a while but I am hopeful. This work is necessary and there are lots of people there that want to make a difference. To have a work/personal life balance takes discipline because the demands of this job on a single person are high. It looks like the new commissioner is trying to fairly compensate their workers.