The Department helps children and families to reach the best outcome for the children.
Case Manager 1V (Former Employee) – Lewisville, TX – September 10, 2017
The department work load in the county I worked was two/ three times the caseload recommended by the department. Also we had to help out with investigations. The amount of paperwork was tremendous. I was a conservator case worker snd had foster children placed in 6 different counties which I had to do a home visit every month. I left due to illness of my family member as well as my own health issues.
Very good benefits. Knowing that you could make a positive impact on children and famlies.
To heavy of a work load. It sets caseworkers up ti fail..
Child Protective Services is a meaningful job and you really have the opportunity to make a difference in the world. However, this job can really take a toll on you and your family. You have to be willing to dedicate your life to this job in order to succeed.
Working at the Department of Family Services offers anyone the opportunity to help protect the most vulnerable in Texas. This mission is critical to protect the very young and the very old. At DFPS, we are proud to protect.
Stressful at times, but satisfying and valuable work.
Texas Licensed Professional Counselor Supervisor (Current Employee) – Houston, TX – August 5, 2017
I provided services as a contracted provider, not an employee. Generally speaking, I found the staff of the organization easy to work with. I am aware that there is rapid turnover there, which has both positive and negative implications for employees. The positive is that advancement can be rapid. The negative has to do with the stress level, which I understand is high for their staff.
Work was fulfilling and frustrating at the same time
CPS CVS Specialist III (Former Employee) – Houston, TX – July 31, 2017
The workers were underpaid for the work that they performed. Most times it seemed like workers were expected to choose their jobs over their families. At times the environment was very cut throat and the supervisors would sometimes throw you under the bus. The best part was serving the children and their families.
Investigator (Former Employee) – Conroe, TX – July 21, 2017
This agency needs more diversity training, management training, as well as sensitivity training for supervisors. The hardest part of this job is having supervisors who are not qualified for their positions and instructing workers to do wrong.
Legal Case Manager (Former Employee) – Weatherford, TX – July 14, 2017
I enjoyed working for a supportive supervisor. The work was challenging but also offered life-long rewards with regard to building my career. I would encourage others to work with the TDFPS to being a career in social work.
CPS Caseworker II (Former Employee) – Houston, TX – June 26, 2017
This job is not for the weak at heart. There is no typical day. If you are not ready to be flexible, see uncomfortable things or work closely with the perpetrators of abuse, you will not last long in this job. You definitely get plenty of opportunities to change peoples lives for the better, but if you abuse your position of authority or get lax in documenting or any role of your job, your role can lead to lead to devastating decisions made on behalf of families that could have long-lasting even life-threatening effects.
Families being reunited, permanent homes for children
Protective Services Intake Specialist III (Former Employee) – Austin, TX – June 7, 2017
The recent changes in software have made a difficult job even harder. Demands on tenured staff have risen along with the hold times due to poor software performance. The calls can be very emotionally stressful as the majority of calls are about abuse and neglect. At least 30% of the staff work from home and appear once a month at the unit meeting. There is some effort to make the workplace more sociable but there is still little community. The organization is about to be split into three offices with new offices opening in El Paso and Texarkana. Going into the office is akin to entering a cubicle ghost town. Advancing is easier if you are willing to put in training time outside of normal working hours. Training time during normal working hours is extremely limited and usually only 45minutes is provided for mandatory training.
Administrative Assistant II (Former Employee) – Austin, TX – June 4, 2017
I enjoyed the administrative job, however, I was never given enough work to do. I had empty days and when I asked for more work I was given a seating chart to do. I didn't feel as though they believed in my work capabilities which was upsetting.
Also, it seems as though there are cliques and I never was able to get through to anyone (besides one coworker). I felt as if I were in high school again!
This job was one of the best jobs I have ever had. I loved the people I worked with. Everyone gets along with each other. Very family-like environment. The hardest part of the job is obviously the work we do along with Child Protective Services (CPS). The most enjoyable part is knowing that we helped future children of Texas.