Child Protective Services Specialist III (Current Employee) – Houston, TX – March 25, 2014
Everyday is different at this company, some days are extremely busy other days are not as busy. I learned a lot working for this company, in particular how to communicate with people from many different backgrounds. My co-workers are hardworking individuals who love protecting the unprotected. The hardest part of the job, is definitely having to hear about or see a child that has been hurt or neglected in anyway. The most enjoyable part of the job is being able to make a difference and add a sense of normalcy to a child's life.
Intern Student Full-time field placement (Former Employee) – El Paso, TX – February 21, 2017
Typical day at work was overwhelm employees. Venting is a key to stay clam. Management were difficult to voice concerns. Family and fun environment. The hardest part of the job is to receive calls from a hospital on one of the clients. The most enjoyable part of the job is closing a case.
CPS Specialist III (Former Employee) – Texas – February 18, 2017
There is a lot more work to this job than most people realize. The stress of the job itself is hard. It then there is the stress of meeting impossible deadlines. And I can't speak for all supervisors but in my unit all that mattered was that my paperwork was done as quickly as they wanted it to. E done. Didn't matter how much time I was doing field work, it was more important to have the paperwork done. It was impossible to get everything done without someone suffering.
Child Protective Services Specialist III (Current Employee) – Hurst, TX – February 18, 2017
A typical day at work may consist of Face to Face monthly visits with Foster Parents, Youth and possibly Biological Parents. Everyday is a learning experience. The constant interaction with different cultures teaches one to keep an open mind and understand the similarities as well as the differences. The hardest part of the job for me is the brokenness of the families I deal with daily. It can be heart wrenching and extremely overwhelming at times. On the other hand it is extremely rewarding and fulfilling to ones inner being.
Investigator (Former Employee) – Granbury, TX – February 9, 2017
The job itself was rewarding as you know that you are helping out innocent children. At the end of my time there, upper management only cared about getting their numbers lowered and not what they should be, getting the families and children the services they needed. It became a very political job. They also started to hire people right out of high school and I don't think that people right out of high school are prepared for the signs of abuse or neglect that you see in this job. This was their solution so people to stay in the jobs.
This company has some good people but the upper level management was quite corrupt and the workers were treated less than human at times. They don't care about their employees and wouldn't protect them if the offender is someone who has friends in upper level management. Insane amount of work and extremely underpaid. No work life balance for sure if you're a caseworker, especially an investigator.
Job security (because no one else wants to do the job)
Pay, lack of work/life balance, biased treatment by managers
Centralized Placement Unit Placement Coordinator (Former Employee) – Austin, TX – December 24, 2016
Working for this agency takes a special kind of person. While changes are trying to be made, it will take a while but I am hopeful. This work is necessary and there are lots of people there that want to make a difference. To have a work/personal life balance takes discipline because the demands of this job on a single person are high. It looks like the new commissioner is trying to fairly compensate their workers.
CCL Abuse and Neglect Investigator (Current Employee) – Houston, TX – December 19, 2016
The overall job is fun; especially when children are involved. It helps to know that you may be helping out a child in need. However, there are disadvantages. The upper management can micromanage, especially when state office is involved.
Investigator (Former Employee) – Texas City, TX – December 12, 2016
It was OK. Not much time to do anything else but work. Management is not consistent so the your job is not consistent. It can be draining and not awarding at times but you do have your days where you feel you did accomplish something
This job is very difficult. You have to be sure you do not get attached. I worked with parents on working their services so that they could obtain custody of their children again. Should they decide not to do ask the court ordered I would have to present the case for parental termination. I wrote reports all the time, kept up with provider reports. All my notes had to be precise, detailed and current. The management left a lot to be desired. My co-workers varied - some were okay and others were not.
Conservatorship Worker/ I See You Caseworker (Former Employee) – Brownwood, TX – June 22, 2016
A typical work day at CPS will depend on which area you work in. What I can say for sure is that the job comes with high stress, it comes with wanting to put families first, it comes with wanting to put children first and their well being. This job is incredibly challenging, but rewarding at the same time. I enjoyed my time at CPS. I know the office I worked from was a supportive, positive and team built office. I know not all offices are the same.
Working as a caseworker you have to be mentally prepared to hear anything, a good listener, empathetic, patience, calm, tolerant, organized, and good with data entry skills. As a worker you have to be willing to have a voice to speak of the facts that you have found that serves in the best interest of the child. This can mean having different opinions from other caseworkers, supervisors or court. It is important that all facts are gathered to best serve the child and or family.
The best part of my job was my team, my co-workers, and the amazing children I met. It was hard work, but rewarding when you know you made a difference in at least one child's life.
The hardest part was not the 40-50 hours a week I put in, as I was compensated for that. The hardest part was pouring your heart into a job to help reunite a family and doing your best to help the parents only to see that they continued to choose drugs or lifestyle over the priority of the child. The other hard part is becoming too close to foster families only to find you have to send in a report due to suspected abuse or other issues. You do learn to balancemore... it all and make boundaries where necessary.
People think working for CPS would be terrible and that they couldn't do it. CPS puts all new employees in an intensive training program. I think an employee quickly is able to compartmentalize their jobs and the stories they hear in order to work in this field. Keeping positive and remembering your purpose helps to keep one focused and grateful for what they do.
My management team was amazing and didn't throw me to the wolves. CPS trained me and my team also worked with me. I had a very good experience with CPS.less
flexible hours, working from home, making a difference, meeting new people, team members, management, benefits, able to advance, training
Stress, children's stories, hearing what parents are capable of, lawyers, constant documenting (everything needs to be documented), long hours (however I didn't mind that) filing reports on abuse, having difficult and confrontational parents, having to stand your ground on facts that you have.