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Texas Department of Public Safety
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45 reviews

Texas Department of Public Safety Employer Reviews

Company Attributes

  • Job Work/Life Balance
  • Compensation/Benefits
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Job Work/Life Balance
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Great work environment, family oriented, Consistent work schedule and job duties
Assistant Supervisor for Accident Processing (Former Employee), Austin, TXJuly 18, 2014
Pros: family friendly, consistent
Cons: poor pay, no raises
Consistent work schedule and job duties. Started day at 7:00 am and went straight to work because duties were clearly outlined and assigned.

Hardest was dealing with people who did not want to work.
Best part was being part of the procedural and work flow change that took place.
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Good place to work with job security.
Administrative Assistant (Former Employee), TexasJuly 2, 2014
Pros: job security
Cons: not many opportunities for advancement if you are non-commissioned.
The DPS environment is almost like family. Most co-workers and others within the department take care of each other. Most supervisors are great and let you do your job without interference or micromanaging.
The Driver License Division is the worst place to work. Although the work itself may be enjoyable (if you like working with the public), but the – more... supervisors treat the employees in a very condescending and disrespectful manner. – less
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Mentally and physically challenging
Trooper Trainee (Former Employee), Austin, TXJune 9, 2014
Excellent training on how to become a State Trooper. Studied a broad range of law enforcement topics and were challenged mentally and physically.
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Customer Service Repp II
Customer Service Representative II Examiner (Current Employee), Houston, TXMay 29, 2014
Meets and deals with the general public in professional and courteous manner; answers general questions pertaining to applications. Determines the legal needs and requirements of driver license and identification card applicants. Screens application forms to ensure applicant qualification. Performs basic check of physical driving capabilities of applicants – more... by evaluation during observation and interviews applicants. Inspects motor vehicles for safety prior to road test, observes applicant during road test, independently scores applicant's abilities, and informs applicant in person of pass/fail status. Collects appropriate license fees and prepares receipts; ensures and accepts accountability that monies received balance with receipts issued; captures photograph of applicants, their signatures, and their thumbprints. Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, and notarizes forms; ensures source document data input to basic state records is correct to prevent future master record changes; and verifies and scrutinizes documents presented for authenticity. Administers and grades written and oral driver examinations. Screens application forms to ensure applicant qualification; prepares data cards and instruction permits; administers oaths as necessary. May travel as required to work in other Driver License Offices and/or to and from Headquarters for training, ,may set up, close, and program office machines in preparation or close of day’s activities. Prepares daily bookkeeping reports or bank deposits. – less
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Serious work place that can be fun
Security Officer (Current Employee), Austin, TXMay 23, 2014
There a different shifts that work to secure the Capitol 24 hours 365 days. Each shift has multiple duties that have to be learned by all the staff at the different posts that are there. The management is general supervison and you work closely with your co-workers depending on which post you work. The staff and the public are friendly.
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Great company
Customer Service Representative II (Current Employee), Houston, TXMay 14, 2014
If you like seeing new faces everyday , this is the place for you.
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only apply as a filler until you find the right job
liscence (Current Employee), austin txMarch 12, 2014
Pros: paid vacation and sick days, any time aisd closes they close, mon-fri, free health care for you and only you
Cons: too many
PAY is horrible, you never get recognition, the amount of fees they take out of your check is ridiculous, even if you over achieve in job performance there are no incentives matter of fact you will get the same score as the person that's doing enough to get by, oh and even if you do so well that you help another department out you will still get paid – more... the same, the pay is salary so you are stuck making the same amount even if your workload increases and it could be the same amount for years before you get a couple dollars(literally a couple) pay increase. You have to wait a month before you get paid. Work is so slow been here this long and still haven't learned all my job duties

All in all only apply if you don't have any responsibilities because once you see your check you will be disappointed.

Tip- NEVER I repeat NEVER work overtime here it takes over 2 months before they pay you and they take retirement, taxes, and 401k out of that on top of your regular checks too – less
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A great place to work with a lot of upward mobility
Purchaser II (Current Employee), Austin, TXMarch 9, 2014
Pros: lots of holidays and opportunities for additional pay
Cons: long hours, heavy workload and very micro-managed
The Texas Department of Public Safety is a great place to work if you enjoy Texas Government. The hours can be long and the workload can be heavy. However, there are a lot of opportunities for advancement and the experienced obtained is unmeasurable. The staff is very outgoing and management is extremely knowledgeable of task details. The hardest part – more... of the Job isw getting used to the long hours and heavy workload. However, once accustomed to the work environment, the job is extremely satisfying. – less
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Productive, given independence to do my job and contribute to the efficiency of my department
Administrative Assistant III (Former Employee), Waco TexasMarch 6, 2014
Pros: bonuses, it was a state job that had great benefits and salary as well as paid holidays off.
Cons: getting close to troopers, sergeants, lieutenants and captains that would promote and move to another dps office
A typical day at work involved answering phones, filing paperwork, tracking the budget, tracking reports.

I learned a great deal about working in law enforcement.

Management changed a lot due to advancement of personnel.

Co-workers were efficient, hard working and cooperative.

The hardest part of the job was working on reports involving injuries – more... to drivers or troopers.

The most enjoyable part of the job was creating the databases to track reports. – less
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Employee Potential
Trainer (Former Employee), AustinFebruary 26, 2014
Management seems to promote people in the organization that they are "friends" with. All employee potential is not utilized. Rules and regulations are strictly enforced on 'workers', but different for supervisors.
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Steady hours, good health insurance
Technical Operations Officer (Former Employee), Austin, TXJanuary 26, 2014
Pros: reliable schedule, good benefits, company training
Cons: midnight shift could be rough
The schedule was posted in advance. There was a fair amount of time off for family. The pay was pretty good for someone without a college degree. I had some great coworkers. The 24 hour operations could be rough, but it was interesting work. My supervisors were firm, but fair. It was cool meeting the President of the US and the Governor of Texas. I – more... learned a tremendous amount of information and skills. – less
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Would not go back
New Entrant Program Evaluator (Former Employee), Austin, TXJanuary 8, 2014
Had truckers call and yell at you all the time about how its your fault that they didn't pass their inspection. Then the woman their were older than i was and most of the officers would talk to me and another co worker and these older woman would start rumors.
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Great flex schedule, roatation schedule
Customer Service Representative III (Current Employee), Houston, TXJanuary 5, 2014
Pros: not having to wait long periods of time to renew drivers license
Cons: not being able to leave when scheduled having to serve every customer even after we have closed.
*Helping customers understand the required proper documents needed. Processing customers from other countries knowing and identifying legal documents such as passports, visas, etc.
*Learned Immigration and Homeland Security processes.
*Hardest part of the job denying a customer drivers license or identification card, failing a customer on their driving – more... test and seeing customers get arrested due to warrants.
*Most enjoyable being able to issue drivers license and identification cards to individuals so they can drive and apply for jobs and housing, – less
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Interact w/ a lot of new/interesting people
Human Resources Assistant (Current Employee), Austin, TXDecember 18, 2013
Have to be willing to accept change at any moment, and open to learn and face challenges each day.
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para military organization
State Trooper (Lieutenant) (Current Employee), Austin, TXNovember 8, 2013
Upper Management could be alot better. The job is fun and the co-workers are great. Very good training and schools.
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Overall good company
Civilian Compliance Investigator (Former Employee), Midland TXNovember 6, 2013
Pros: good benifits
Cons: bad management
Started in maintenance transferred to Commercial Motor Vehicle Division.
Learned about truck inspection and compliance. Learned about FMCS regulations.
Co-workers were uniforme troopers. Great guys
Hardest part of job was Lieutenan in charge.
Most enjoyable was workiing in the field with the troops.
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Never a dull moment
Texas State Trooper (Former Employee), Austin, TXNovember 5, 2013
Pros: secure job, benefits
Cons: hours, micro management
A typical day at work was never the same. There was always something different to look forward to. Some days were good and simple, other days were hectic and non-stop. I learned a lot about Teamwork and Supervising, both by observing and being actively involved. I was always willing to learn a new skill and to work on new assignments and/or projects. – more... I was a Team Player. – less
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state job
Clerk IV (Former Employee), Austin, TXOctober 16, 2013
this is a state job. somewhat quiet office enviroment, mostly filling work
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HIGHLY STRESSFUL ENVIRONMENT,
DRIVER LICENSE TECH (Former Employee), CARROLLTON, TEXASSeptember 16, 2013
THIS IS A HIGHLY STRESSFUL ENVIRONMENT BECAUSE YOU MUST WORK WITH SO MANY DIFFERENT AGENCIES OF THE STATE AND THE FEDERAL GOVERNMENT.
ACQUIRED EXPERIENCE IN PATIENCE WITH CUSTOMERS, DATA ENTRY, LEARNING NEW THINGS DAILY,
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wished i could have been was not meant to be..
Texas State Trooper Trainee (Former Employee), Austin, TXAugust 28, 2013
Pros: the badge says it all
Cons: wow is all i can say to the training
without bitter feelings I tried out with this great establishment. I nearly made it however was not able to pass the ground fighting portion and was let go. I learned a whole lot and loved it all.

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