Part of the reason Benefits System in Texas is Screwed Up...
Cons: cons? most of them worked there.
If you are just looking for a "pay check", desire nothing more out of life, enjoy being micro-managed by individuals whose greatest claim to fame is having worked as a Fast Food or Walmart Supervisor, then this job is for you! If you have always wondered why getting benefits in Texas is a laboriously frustrating task, understand that the fault lies not in those responsible for performing the actual case work. It is those who have simply trying to advance their careers as they approach retirement. Supervisors and Managers are so focused on "numbers" they completely needs of their team members. Employees are seldom allowed time off; especially during the holiday season. Yet management will take off the week of Thanksgiving and/or Christmas and arbitrarily give employees (office snitches) time off. Chances are you are probably better educated than most of the management team which is a threat! Most of those in managerial roles are there only because of tenure and nothing more. Overtime was never an option. Instead, it was used a threat. If you didn't work overtime you were told you would be "written up", placed on a level, etc. Regardless of whether or not the proprietary systems used were functioning properly. The Customer Care Center (North Austin) was a Slum. The best thing about this place was leaving it every day.