Texas Health and Human Services Commission Employee Reviews in United States

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Productive and fast pace working environment
Texas Works Advisor III (Current Employee) –  Houston, TXJuly 27, 2016
A typical day at work is just interviewing clients assisting families with medical and food benefits. I have learned three new software systems since I've been here. Highly micro-managed. Just the same repetitious work through out the day.
Pros
Time and leave, pending on supervisor
Cons
Pay
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Productive
Texas Works Advisor I (Current Employee) –  Harlingen, TXJuly 13, 2016
the day starts with a huddle and then it continues with you working on the computer working on cases until lunchtime with only 2-15minute breaks, one in the morning and one in the afternoon. Culture atmosphere is different in every office location.
Pros
good benefits
Cons
production-focused
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stressfull job but with good benefits
Texas Works Advisor II (Former Employee) –  El Paso, TXMarch 1, 2016
Every day is different when you work for the Tx HHSC, every day is a challenge, that's why sometimes work is not completed, rules are different every day. The priority of the tasks are not very clear. The environment is awesome, I had great co- workers and supervisor. The most enjoyable part is all the time off that the State allow to us.
Pros
flexible time off
Cons
health care limited (no vision, not good dental insurance affordable)
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This is a State of Texas agency and is wonderful
Advisor (Current Employee) –  Laredo, TXAugust 7, 2016
The main responsibility is to review, process, schedule and complete applications for Texas families and individuals who are applying for the following services: Medicaid, TANF benefits, SNAP benefits.
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not a well paying job
Medical Eligibility Specialist (Former Employee) –  Denton, TXApril 26, 2016
Does not pay well at all. The word can be tiresome and long and very repetitive but you do accrue a lot of time off. If you are looking for a job with minimum pay but great work/life balance then this would be an ideal position.
Pros
Time off
Cons
pay
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Providing great Customer and Community Service
Clerk III (Former Employee) –  Houston, TXOctober 25, 2015
Our goal was to provide the best quality service to all of our customers regardless of their nationality, education, social and economic status, and disabilities. The hours were sometimes long but it was rewarding to know that somehow I helped make someone's life a little better.
Pros
Helping the community.
Cons
Inability to relocate to another office.
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This is the best state agency to work for.
Texas Works Advisor III (Former Employee) –  Laredo, TXOctober 5, 2015
Although work is hectic and always busy, it is a wonderful place to be. Coworkers and supervisors are helpful and caring. The overall environment is friendly and welcoming.
Pros
fun work place
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productive work place
TEXAS WORK ADVISOR II (Current Employee) –  Fort Worth, TXJuly 27, 2015
Accurately determine eligibility for TANF, Food Stamps and/or Medicaid Programs. Interview clients, document information gathered, determine benefits, verify case data, and explain program benefits and requirements. Review eligibility of clients for ongoing services.
Pros
free health care
Cons
heavy work load
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Long commute; low compensation
clerk III (Former Employee) –  Denton, TXOctober 3, 2015
Unhealthy working conditions, poor supervisory guidance, extended periods of down time, favoritism, performing minimal work for minimal pay, no performance appraisals or merit raises.
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A productive company to work for.
Clerk II/Administrative Assistant III (Former Employee) –  Houston, TXJuly 19, 2015
HHSC oversees the operations of the health and human services system, provides administrative oversight of Texas health and human services programs, and provides direct administration of some programs.
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Needs fine tuning
Human Resources Specialist (Former Employee) –  Austin, TXFebruary 24, 2015
Working in the Human Resources department was not always enjoyable. Training your managers and never getting any monetary increases is very hurtful to ones spirit while at work. Managers did what they wanted and not based on specialists work ethics, and how they handled day to day operations. HR is a mess and until someone comes in to fine tune the under the radar madness, many employees will continue to have that dead spirit in getting their work complete.
Pros
great coworkers in other areas
Cons
hr director had major favoritism
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Fast paced, challenging and rewarding
Medicaid Policy Intern, Registered Nurse (Former Employee) –  Austin, TxMay 4, 2015
This was a worthwhile learning experience working with underserved populations. The staff was very involved and willing to offer assistance and clinical opportunities to enhance the learning experience and foster career growth.
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Do not even apply
DYING SLOWLY (Current Employee) –  TEXASMarch 28, 2015
I learned that our government gives away more money and supports short cuts to give lazy unmotivated indviduals the world. I also learned that people who actually need assistance are directed to food banks and charities as the state is to busy helping out deadbeats just because they have children.
Pros
N/A
Cons
List is to long
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Overall the state was very good to work for.
Work advisor III (Former Employee) –  Waxahachie, TXFebruary 5, 2014
I Interviewed clients for welfare. Some days was very challenging. Worked on a very strict timeline. Management was a constant turnover. Hardest part of job was telling people they were over income for benefits. And most enjoyable was being able to give benefits to people that truly deserved it. A lot of turn overs with staff.
Pros
being able to help people. the benefits were outstanding.
Cons
worked 50+ hours. no overtime and never could get time off.
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Fun workplace, alot of information to obtain
Clerk III (Current Employee) –  San Antonio, TXJanuary 8, 2014
A typical day at work we see 200 or more clients a day, Busy. Ive learned and obtain alot from working here. Data entry, processing documents, Confidential infromation. Management is real cool, Always focus on customer services, doesnt matter how hetic we get. Co workers are real cool and laid back, help you whenever you need help. Do not hesitate for anything. I will say the hardest part, is when the clients come in the office with a negative attitude. The most enjoybale part of work, is when you know you successfully helped the client. Also laughing with co workers while getting the work done.
Pros
benefits
Cons
pay
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Challenging, Fast Pace
Hospital Based Worker II (Current Employee) –  Killeen, TXApril 15, 2014
Working under state guidelines and policies are rewarding and also challenging. Constant change in policies and precedures. Very fast pace job, work alone, however co workers are there for trouble shooting. Knowing you are helping families in times of need, is the most rewarding aspect of job.
Pros
helping families, customer service
Cons
hard work, fast pace, low pay
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Great People, Fast paced
Clerk III (Former Employee) –  Mesquite, TXNovember 21, 2013
Started 8:00am at front desk assisting clients with anything they needed from questions and concerns to turning in applications or pending informations.

Once the lobby had calmed down unsually around 10:00am it was time to check emails and phone messages and open the mail. the mail was normally a substaintial amount of applications so they would need to be inquired an scheduled.

around lunch time the lobby would get a little crazy again, so I would head back up there to help get everyone taken care of and cover for lunch breaks.

For the most part all the people I had the plessure of working with were great and helpfull, inclulding co-worker and management.

The hardest part of the job was tell clients that they were not going to receive benefits they feel they need desperatly.

The client interaction was my favorite part of the job.
Pros
advancement
Cons
they were switching computer programs
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Mixed Feelings
Texas Works Advisor (Current Employee) –  San Antonio, TXJuly 28, 2012
This could be a great job, however the echelon for advancing is limited so for a career person with a Master's degree only 1-2 years of employment within this agency is recommended.
Pros
free employee health benefits
Cons
low salary
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good benefits
Texas Work Advisor II (Former Employee) –  houston, txJanuary 30, 2014
Management does what they want you have no voice, on the other hand good benefits specially insurance, you can get insurance for parents and grandparents. Children covered til 24 regardless of school attendance
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Sweatshop like atmosphere
Texas Works Advisor I (Current Employee) –  Center, TXJanuary 14, 2015
Sweatshop like atmosphere
Long hard daily hours
little management support
Pros
telework
Cons
mandatory overtime
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Overall rating

3.5
Based on 26 reviews
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Work/Life Balance
3.2
Compensation/Benefits
3.5
Job Security/Advancement
3.6
Management
3.2
Culture
3.2

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