Texas Health and Human Services Commission Employee Reviews

Showing all 45 reviews
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Steady income
ES Clerk III (Former Employee) –  Houston, TXJune 27, 2017
When working for the state you get paid once a month, and the pay is usually not very high, but at least you know for sure what you will be brining in every month like clockwork on the first.
Pros
benefits, steady income
Cons
extended work hours, no overtime pay rate
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Great place to develop people skills
Texas Works Advisor (Former Employee) –  Pasadena, TXJune 26, 2017
Texas Health and Human Services Commission trains their employees to be well equipped with everything they need to succeed at their position. There are no two days alike working for HHSC. Some days may be slower than others (very rare) other days you will be working well past your 5:00PM end of business day hours. Because so many people come in with various needs, from different walks of life and socioeconomic classes, you have to know how to effectively communicate in a fair, polite, but firm and direct way to make sure your clients get the assistance they need without having to make multiple trips or phone calls.
Pros
Insurance (Health and dental benefits), 401k
Cons
working with difficult clients
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Productive Place of Employment
Regional Business Services Officer (Current Employee) –  Grand Prairie, TXJune 24, 2017
Working here I have learned how to balance work/personal life. Learned Management skills and how to deal with different types of customers. Working in Property Management has taught me how to deal with building owners on many different levels, mainly lease negotiations. The hardest part of the position is dealing with all of the customer requests, and ensuring that they have a safe and secure environment.
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Fast paced and constantly changing job
Texas Works Advisor II (Former Employee) –  TexasJune 23, 2017
If you enjoy working in a fast-paced environment and can pick up on constantly changing policies and procedures, this might be the place for you. The work of processing cases is enjoyable and challenging. However, the management/leadership (supervisors, program managers, etc) is awful. They create unrealistic goals that promote an unethical, hostile work environment where employees are constantly undermined, undervalued, and micromanaged. The productivity goals of the state clash and are in direct conflict with the quality goals of the federal government. If you can see past that gunk and enjoy helping people, you might be able to stomach this job. It is truly thankless work, but it can be incredibly rewarding.
Pros
Helping people, healthcare, paid time off
Cons
Micromanaging, poor leadership
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Fast paced environment
Program Specialist V (Current Employee) –  Austin, TXJune 18, 2017
Our unit can be extremely busy at times due to the short deadlines given at times, We could definitely benefit from being more efficient with our unit tasks. .
Pros
Work hours
Cons
Short deadlines
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Unethical hiring practices. Managers abuse power.
Program Specialist III (Current Employee) –  Austin, TXMay 29, 2017
Managers are mostly white and promotions are based on favoritism. Incompetent individuals are promoted and senior staff that are overlooked for a promotion are forced to do all the work or will be terminated. Most employees are very unhappy and hate working there.
Pros
Retirement Plan
Cons
Negative Culture
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Training Specialist
Training Specialist IV (Current Employee) –  Houston, TXMay 5, 2017
Once you have your foot in the door there is plenty of room for advancement and professional growth. The best part of this job is the flexibility allowing parents to be very hands on.
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Great way to be ready when you retire
Texas Works Advisor II/Hospital Base Worker II (Former Employee) –  New Braunfels, TXApril 27, 2017
Overall this was a great company, like any other company there are a few people who doesn't make it a enjoyable da, but you just look over them and do your job.
Pros
benefits
Cons
pay rate (salary)
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Work and stress and more stress
Manager (Current Employee) –  Austin, TXMarch 17, 2017
It's difficult to take a vacation without guilt. Management is restricted from time off during legislative session, where holidays are retracted without notice and you're expected to work nights and weekends to answer to the legislature. Leadership is punitive and micromanages you. They expect 24/7 effort with non-competitive pay. Chained to your desk and work phone. Raises are socialist, but called "merit" raises.
Pros
Benefits, pension.
Cons
Stress, overworked, underpaid.
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Fun work place
Clerk III (Former Employee) –  Farmers Branch, TXMarch 9, 2017
I loved working for the state. Everyone got along great and i loved helping our clients out and hearing some of their stories of how they have struggled and life in general.
Pros
Met a lot of people
Cons
Rarely got raises.
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Intern at a typical government office but supportive work environment
Program Specialist I-Intern (Former Employee) –  Austin, TXMarch 6, 2017
I learned that I cannot work in a sedentary work environment. Its a depressing physical set up. Also, my tasks were mundane and often routine. My team was the only great thing about the job. The culture really made up for the latter. There were many opportunities for employees from different areas to work together and celebrate each other's accomplishments.
Pros
Great campus, free lunches
Cons
professional development is sometimes hard to come by
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Great workculture at health human service commisiion
Business Analyst (Current Employee) –  Austin, TXDecember 29, 2016
The work culture is great . There is flexibility in work schedule. What makes special this place is its people. There has been lot of learning in terms of my skill sets , learning new applications
Pros
Flexibility in work
Cons
heathcare
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Fun work environment with great health benefits
Eligibility Support (Former Employee) –  Edinburg, TXDecember 20, 2016
Assisting clients daily with benefits offered through HHSC, offering ways to apply and taking applications, processing timeframes for benefit programs such as SNAP, TANF, CMA, CHIP, PW-MA, MEPD programs/MSP, and others. Performing reschedules for missed appointments for programs which require interview. Assist with providing clients with budget reviews and income limits for programs and eligibility requirements. Work with TIERS system to report changes and update case information, update appointment phone numbers, reschedule interviews. Overall assist clients with obtaining assistance from HHSC as needed.
Pros
fun working environment
Cons
short breaks
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Great job security with ever-growing possibility to promote.
Texas Works Advisor III (Current Employee) –  El Paso, TXDecember 13, 2016
It is satisfactory to know that you are making a difference in the lifes of fellow Texans. Furthermore, the job provides an excellent opportunity to promote for those who are willing to do so.
Pros
Helping others
Cons
N/a
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Productive place to work
Medical Eligibility Specialist II (Former Employee) –  Tyler, TXNovember 23, 2016
Advancement is possible, but management wasn't as willing to assist, no backing on situations. Pay and benefits were great for the type of job.
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Hard work
Clerk (Former Employee) –  Mission, TXSeptember 29, 2016
The training is brutal but it's worth it. There's minimal interaction with coworkers for maximum work output. There's an option to work from home after 6 months of meeting quota.
Pros
insurance is great
Cons
very stressful
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good work enviroment
IT Technician (Former Employee) –  San Antonio, TXSeptember 22, 2016
good work environment, co-workers where professional, management seemed to rush the jobs a little , I have dune this job before so i only learned what new programs they where using that was all
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High volume and fast pace
Clerk IV (Current Employee) –  Killeen, TXSeptember 19, 2016
Most days are fast pace and high volume. It takes the entire team in order to get the job done. It is also very overwhelming of the added workload, outside of what is already required. However, I learned a bit from this job, it has taught me to have an abundance added strength and patience. Management is good, but with any place of employment improvement is always needed. The hardest part of the job is the lack of employee dedication. The most enjoyable part of the job is help other people.
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It's a job
Texas Works Advisor II (Current Employee) –  Houston, TXAugust 7, 2016
Overworked. Underpaid. Unrealistic Expectations. The agency has a revolving door. Great place to get experience and move on to a job where you may be appreciated and paid your value.
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This is a State of Texas agency and is wonderful
Advisor (Current Employee) –  Laredo, TXAugust 7, 2016
The main responsibility is to review, process, schedule and complete applications for Texas families and individuals who are applying for the following services: Medicaid, TANF benefits, SNAP benefits.
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Overall rating

3.7
Based on 45 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.5
Job Security/Advancement
3.7
Management
3.2
Culture
3.5

Texas Health and Human Services Commission Reviews by Location