Bilingual Call Center Representative
Texas Mutual Insurance Company - Austin, TX

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At Texas Mutual, our people and their commitment to customer service make the difference. Join us in this commitment as a Bilingual Call Center Representative.

In this role, you will:

Serve as the first point of contact for customers and injured workers, delivering excellent customer service.
Answer inbound phone calls, identify and resolve caller needs, and provide information.
Maintain accurate and useful database records.

The successful candidate must have:

Fluency in English and Spanish.
High school diploma required. College degree preferred.
2 years of customer service experience (including heavy contact with the public) required. 3+ years strongly preferred.
Workers’ compensation experience preferred.
Minimum typing speed of 40 wpm.
Proficiency in Microsoft Office applications and online databases.
Excellent problem-solving, listening, communication, and customer service skills.

Salary Information:
An Information Specialist I (Bilingual Call Center Representative) is an entry level position in the call center. The starting compensation is $17.31 per hour. An Information Specialist I who successfully completes a 12-month training program is eligible for consideration for a promotion.

Texas Mutual is the state’s leading provider of workers’ compensation insurance, and we offer exceptional customer service and competitive prices. Our service-driven culture, competitive compensation and benefits, award-winning wellness program, and excellent career opportunities recently led Texas Monthly to name us as one of the Best Companies to Work for in Texas!

You must submit your resume directly to Texas Mutual at www.texasmutual.com or via the following link: http://www.texasmutual.com/careers/careers2.shtm. PLEASE FOLLOW RESUME SUBMISSION INSTRUCTIONS CAREFULLY. ONLY RESUMES SUBMITTED DIRECTLY TO OUR TEXAS MUTUAL WEBSITE WILL BE REVIEWED.

At Texas Mutual, we offer:
 Competitive pay and benefits.
 A service-driven culture.
 Challenging work.
 Future opportunity.
 A safe environment.
For more information, please visit the benefits section of our careers page.


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