IT Support Technician (Current Employee) – TX – April 17, 2014
On a typical day at work, I am sitting in an office without windows in the back of our call center. My main interaction with other people is via phone, and I rarely see or interact with my coworkers. I enjoy speaking to and helping my customers, and I am always willing to serve them and research their difficulties. I have learned a lot of patience and have become more self-sufficient. I work on the knowledge base and keep work orders up to date when customers are not calling.
My management will sporadically try to micro-manage, when for the first few months they chose to not give me any direction or training at all, save for listening to some phone conversations with my coworkers. My management also tends to be very loud and interrupts my phone conversations with customers frequently. This becomes stressful and disrupts the call center greatly.
My co-workers are far more knowledgeable than most of the management and are able to answer my questions and are always willing to assist me and brainstorm with me.
The hardest part of the job is simply getting the day started. After the first call comes in, my job becomes enjoyable. I work and solve problems with my customers and I enjoy helping them.