Pros: working in nyc, interacting with people, learning new things, some slow time at work allowed me to study and get a few it certifications, good work shift from 9am to 5pm, no work at week ends, good restaurants nearby, excellent cafeteria
Cons: hight level of stress, dealing with very demanding people
I have been working as an Desktop Support Engineer for more than 13 years. I'm specialized in Networking, Connectivity Troubleshooting, Desktop support and problem solving.
My typical day at United Nations as on-site IT Technician was managing several print servers and servers running document management solutions and print trucking database. Running updates, troubleshooting problems and make sure that everything was running as smooth as possible.
Providing hands-on user support by troubleshooting software problems for desktop, laptop computers and MFPs. Configuring workstations for new users and upgrades existing equipment and software. Setting up and maintaining network and telecommunications systems. Re-imaging computers, performing data migrations and restorations, conducting remote problem solving as needed.
Supervising other desktop support specialists and help them if they need me.
One of my biggest accomplishment is
• the implementation and configuration of more than 300 multifunction machines.
• supporting and maintaining a network of over 8000 users,
• the management of several print servers.
• Training end users and team members.
Over the years I learned many technical skill but working interactively with users and providing helpful solutions has not only been my duty but has also been a fulfilling career.
The hardest part of the job is being able to handle the user temper when you are not able to find an instant solution. You need to be very professional and empathize with them and if necessary to gain more knowledge in order to fix the problem.
The most enjoyable – more... part of my job is to see my users happy when you are able to solve their issue. I like interacting with people in person and make them confortable. That makes my day.
I like working for a big environment because I feel part of a big family and you get to know your users and their problems.
Throughout my career, I have always taken on new challenges and have continually made myself better. I continually look for ways that I can improve my abilities. I always strive to be the best that I can be, and believe that I can succeed in any environment.
I'm targeting a team-oriented position with emphasis on Desktop Support and Computer Networking. I'd like to work in a more creative work environment. Less corporate more casual.
I'm a Microsoft Certified Professional, CompTIA A+, Network + certified.
Music, Cooking, Soccer, Photography – less