Great staff. Fabulous manager
Pros: flexible schedule
Cons: need for additional communication between upper level management and teams.
Log in at 7 am
Review and audit for accuracy, phone skills and account management, for staff of up to 56 at times.
Contact person for several major insurance carriers for problem resolution
Resolve outstanding issues between staff and all contacts.
Deliver overall quality score of 98% to management monthly.
Learned insurance reimbursment percentages for insurance claims for several states.
Most difficult part of the job was leaving the company when they eliminated my position.
My direct supervisiors, (there were two of them), were amazing