Flexible job with great tips and benefits, but management leaves much to be desired.
Server (Current Employee) – Columbia, MD – August 9, 2016
For a job in the restaurant industry, I've been impressed with how much corporate cares about their staff. From a five-star training program to recognition and top-of-the-industry benefits and perks, Cheesecake as a whole has a great culture. Not to mention the flexibility they provide each and every one of their staff.
However, the same cannot be said of the management at my particular location. Except for one incredible manager I'm fortunate enough to work with quite regularly, I am very disappointed as the extremely laissez faire attitudes of most of the management at my location, as well as the lack of passion and dedication to the Cheesecake culture. The restaurant industry is notorious for picking favorites and putting those who have been in the restaurant the longest higher up in the pecking order. I expected this to be a rarity given what I learned about the Cheesecake culture going into my position, but I continue to see this being the norm on a daily basis.
Overall, I'm really torn because I see high hopes for my restaurant and have a lot of pride in working with this Fortune 500 company. But if management continues to forget about important details like providing all staff with clean supplies, giving all servers a chance to experience all sections of the restaurant, and boosting staff morale on a regular basis, it's going to be tough keeping on the staff that really bring a lot to the table.
Fun, diverse coworkers (for the most part). Employee recognition, EXCELLENT compensation and benefits, and a flexible schedule.
A lack of caring on behalf of management, important standards don't seem to be recognized by most of management, and not a consistent experience among other Cheesecake Factory locations in our area.