Call Center Representative (Current Employee) – Dallas-Fort Worth, TX – February 26, 2017
Last resort work.. they are really easy to get on but once you get on there it is awful.. they are con artist. They make it hard to bonus, their turnover rate is so high everyone is leaving. Do not go there if you have other choices
Debt collections is exactly how you picture it with people cussing at you or yelling at you daily but you also get people that really want to pay their bills and gives you the opportunity to make bonus.
The hardest part of the job is having to figure out which aggressive but not unprofessional approach to take with the debtors. Some employees would not code an account properly causing us to call the same debtor that cussed us out earlier
Management was cool. Some were a little snobbish but ok. They really try to help you get the job down. They don't want you to fail. The company gives you 2 weeks paid training but that's just the basics... you learn more out on the floor.
Enjoyable part - They give away gift cards and different goodies from time to time. Also, available OT.
Company has great benefits and also owned by the employees. They arent like other debt collection agencies. They have morals and good ethics. The CEO is a Christian man and treats his employees well.
Available OT, Good people to work with
Phone system and being assigned to only one client to collect on
1st Party Representative (Former Employee) – Plano, TX – January 30, 2017
The management is decent, while some leaders are top notch others seem inexperienced and would be new people hired outside current staff when at the hiring process you are told that they promote from within staff. Hardest part of job would have to be collecting from outside customers since it is a collection agency. I learned to have patience and hear the person out as well as assist in all ways possible to help the customer understand why they have accumulated such a large bill and to assist in making the payment to restore their internet/phone/cable services.
great opportunity to make alot of hours/bonuses
may only get to work 4 hours before getting sent home
Crew Member (Former Employee) – Dallas, TX – January 14, 2017
job requires consist voice calls from customers while crew member receives customers information to collect a debt. the most enjoyable part of the job was helping customers, management can also help receptionists (crew) with hard or difficult calls
Customer Service Representative (CSR) (Former Employee) – Dallas, TX 75287 – October 24, 2016
I kind of grew on the Cmi group due to my team lead because the customers can be something else but in all, this is where i learned more so of keeping calm and building rapport with the customers to make calls go easier a little
For a smaller company, they do a great job at reviewing benefits annually and finding the best options for its staff. The pay is also much higher than expected for a company of its size.
Certain departments have a poor work/life balance where overtime is expected. During my tenure, these were not salaried positions.
Training is not standardized (no formal training offered, no continuing education offered) for positions outside of the call center. This is a privately held company, there are several family members in its employ.
This is also a call center, and therefore has a low retention rate, as expected for such.
great benefits, pay
poor work/family balance. management of certain teams expects overtime greater than 5 hours per week
The best thing that i enjoyed of the cmi is that they let me do my own schedule. worked part time but also sometimes they let me do extra hours. The teams that they have it made it fun. That was because we competed with all the teams who collected the most. I use to get different prices and by collecting more and more it was better for our record. The management their worked hard with us compensating us with prices, certificates, or by giving us a raise. The hardest part sometimes was Taking care of costumers that we couldn't help and they wanted for us to help no matter what was the issue. I learned how to time and speak on the phone at the same time listen to the costumers issue.
fun workplace, lots of contest to win great prizes
Collector (Current Employee) – Carrollton, TX – July 11, 2016
very repetitive since its a call center. You have a goal every month and get an update on how you're doing each day. The management team is great and willing to coach you if needed. Co-workers are friendly but there is a high turn over rate. Collections isn't the most fun job but CMI does what they can to make it better by having games and contest.
a typical day at worked consisted of taking inbound calls from time warner cable services. as a csr agent I would take payments over the phone and set up payments arrangements. I would also be able to answer any additional questions.
Customer Service & Collections Representatives (Former Employee) – dallas, tx – October 4, 2014
it was the first real call center position adjusted to it well and quickly coworkers were ok management was ok I got along w my supervisors most enjoyable part of the job was meeting monthly goal most hard part was having to make up for sick time definitely learned how to multi task and organize
Collector (Former Employee) – Carrollton, TX – October 19, 2012
cmi was a part time job. didnt have any full time positions available unless you invested a couple years there. cmi also works with there employees with school, second job and ect. it just didnt pay enough
3rd Party Collector (Former Employee) – Carrollton, TX – April 27, 2016
These people are theives! Not only from the customers but from employees! They didnt even pay me all my money when I worked there, after my last week there, they still owe me a check for a whole week, this place is ghetto and dirty. Dont go here!
9 hour shift with 1 hour lunch, learned about cable company billings etc, management was good, co-workers were the best. Hardest part of the job would be schedule change request and days off request were never accepted even for important things. The most enjoyable part was the income.
Its a great environment if your a teenager in high school. But for an adult to make it a career I doubt thats the place you want to build your future. This is a stressful environment and they ask for to much and pay to little.