3rd Party Collections Agent (Former Employee) – Carrollton, TX – December 6, 2017
I feel that the person for this job has to be very competent. I personally was not a good fit for this position. Management wasn't to professional and did things on a personal level. The hardest part of the job was dealing with management.
Manager (Former Employee) – Carrollton, TX – October 31, 2017
Overall great place to work for lower level workers. If you have ambition and are seeking advancement, it is a great resume builder. Great, fun people to work with and conveniently located in the metroplex. Very easy to stand out there. I love working there!
It used to be pretty comfortable for us to work. It was a great enviornment, but then calls started to slow down, so they would send people home even if they didn't want to, computers would always freeze while we were on calls. It was pretty stressfull!
Customer Service Representative/Collections (Former Employee) – Carrollton, TX – September 6, 2017
Quick and can be stressful. I learned how to deal with customers over the phone and deal with collecting debts. Management and co-workers were positive and motivating. Hardest part of the job was dealing with irate customers who couldn't be reasoned with. But the most enjoyable part is learning the skills to help that irate customer and solve their problems and notice their entire attitude transform.
Customer Service Representative (Former Employee) – Carrollton, TX – August 9, 2017
I liked working at CMI because of my coworkers and it was actually fun to compete in little competitions of who can collect the most of pot pucks etc but the pay SUCKS they don't pay the representatives what they deserve.
Call Center Agent (Former Employee) – Carrollton, TX – July 27, 2017
Hardest part of the job for me was having to learn something new after I had already consumed information to learn something else only a month in. Didn't even have time to perfect what I was taught. Even when I asked if I could maybe get used to my 1st call center, I was told that I had no choice in the matter. Otherwise, I excelled and I got better at doing that job every single day. I progressed so quickly some of the call center veterans couldn't resist commenting on my astounding progress.
Agent (Current Employee) – dallas texas – June 9, 2017
Most days consist of a comfortable work environment, with very friendly coworkers. Everyday is a different day, I always learn something new, whether it is with a customer or a co-worker. The management at the CMI Group is always on top of their agents through out the day, they are always letting us know how we are doing every 3 hours or so. The hardest part of the job is remembering the script verbatim. Now, the most enjoyable part of the job is interacting with different customers everyday.
comfortable, flexible hours
15 minute lunch, no benefits, only part-time, no PTO
Call Center Representative (Current Employee) – Dallas-Fort Worth, TX – February 26, 2017
Last resort work.. they are really easy to get on but once you get on there it is awful.. they are con artist. They make it hard to bonus, their turnover rate is so high everyone is leaving. Do not go there if you have other choices
1st Party Representative (Former Employee) – Plano, TX – January 30, 2017
The management is decent, while some leaders are top notch others seem inexperienced and would be new people hired outside current staff when at the hiring process you are told that they promote from within staff. Hardest part of job would have to be collecting from outside customers since it is a collection agency. I learned to have patience and hear the person out as well as assist in all ways possible to help the customer understand why they have accumulated such a large bill and to assist in making the payment to restore their internet/phone/cable services.
great opportunity to make alot of hours/bonuses
may only get to work 4 hours before getting sent home
Crew Member (Former Employee) – Dallas, TX – January 14, 2017
job requires consist voice calls from customers while crew member receives customers information to collect a debt. the most enjoyable part of the job was helping customers, management can also help receptionists (crew) with hard or difficult calls