Pros: great customers, amazing friendships, free dinner from time to time
Cons: clashing personalities, bad tempers, occasional mean customer
A typical day for me at The Coffee Bean and Tea Leaf consists of customer interaction, serving pastries and/or bagels, making hot, cold and/or ice-blended beverages, washing dishes, cleaning the lobby, patio and counter tops, cleaning the bathrooms and sweeping and mopping the floors. I have gained a vast knowledge of coffee and tea. I have also learned how to handle a wide variety of personalities from both customers and employees. Most of the shift supervisors were very hard workers and great at their job. This made it easier to work along side them because we would know what tasks needed to be done without being acknowledged. The general manager is an outsanding individual who would award my hard work and dedication with dinner. I enjoy my co-workers because I have built great relationships with them. We are able to joke around, have great conversations and still complete our tasks. The hardest part of my job would have to be to smile and make the best visit possible for our customers when you are feeling a little under the weather or blue. We all have our bad days, but we should never relay that to a customer with our attitude, body language, or words. The most enjoyable part about my job would be the connection I have made with customers. I have my own style of interaction with customer that we are always having a good time laughing/talking while taking their money in drive-thru or making their drinks at the bar while they wait. I've been able to build trusting relationships with my customers to where we discuss our troubles, personal problems, etc. and we help each other with our opinions/life-experiences.