Pros: prizes, benefits, customer service week
Cons: no real breaks, terrible hours, department stays cold/freezing
As an Appointment Coordinator, you are required to make at least 200 calls a day. The management look towards the Appointment Coordinators when the prospects do not want to set appointments. Many prospects go on the internet to find information or have something sent to them. When they realize the call is to set them up with Program Advisor, many decide – more... against it, or set the appointment only to call back in to cancel. Those who keep their appointments may not see the Program Advisor because they also determine if they want to drive to the appointment or not. Not to mention, many program advisors were going to the appointments and not making note of the commission that should go to the Appointment Coordinator. Other prospects decided against the company and it's programs because the company called them everyday and does not offer help, such as financial aid.
Managers in the Appointment Coordinator department talk to the staff as if they are children, not grown adults there to complete a job. All that to say the best part of my employment there were Friday's because of the prizes. I found this job to be very boring and the hours are not beneficial for anyone who wants to maintain his/her family life. As an Appointment Coordinator, my hours were noon to 9 pm with every other Sunday as a mandatory overtime day 4 pm to 8 pm. Oh and let's not forget the fact they only offer the Appointment Coordinators a hour lunch. NO real breaks; but 3 (timed) 7 minute breaks for the bathroom purposes only. No going to the break room for a drink or using your phone to check on your family.
Please do not take my review as a "soapbox rant" because these are all true accounts. Several new hires quit before ending their training claiming it was not for them.
This company prides themselves on being able to call their prospects up to 10 times a day. – less