call center for academic publishing/education company
Academic Advisor (Former Employee) – Indianapolis, IN – June 4, 2017
The College Network sells educational materials to help it customers receive credit by examination. Those customers can transfer those credits into a degree granting university. I worked in the call center handling customer inquires after they signed up for a program. Calls dealt with a variety of topics from logging into online study website, shipping study materials, academic questions, and customer complaints. Most customers felt as though they were enrolled in a school and would receive a degree from The College Network. A great deal of time was spent explaining the program to people after they had signed up for it. The cancel period is only 3 days. Customers became enraged when they found out that they took out a personal for books/ study materials and not a student loan which can be canceled at any time. management was aware of the issue but did little to stop the confusion.
The College Network is a medium pace call center , working with advisors and prospect with setting up a meeting with the two to talk about course information, finiancial information, as well as any questions the prospect may have . All calls are outbound and I'm currently working the night shift. The biggest disadvantage for me is the late shift which is why I'm looking for something better for me .
I was a self contractor selling online degree programs for nurses through partnering Universities.
Senior Program Advisor (Current Employee) – Upstate SC – January 4, 2015
I was responsible for going on appointments set by my appointment coordinators based in the home office. I also found my leads by cold calling nursing homes, hospitals, LTC facilites, etc to set presentations in front of their nurses. My territory was Western NC and most of SC. I enjoyed the work and didn't mind the drive times. After awhile we lost many of our partnerships and online programs we could offer.
Set own schedule, control own destiny
Responsible for paying for gas, lunches, etc. Limited by company partnerships
Variety of Learning Experiences, Limited Growth Opportunities
Project Manager (Current Employee) – Indianapolis, IN – September 25, 2014
The College Network has been an excellent place to learn and grow in terms of the variety of duties and tasks performed. On most occasions you're given the latitude and freedom to create your vision within their framework.
At The College Network there is a genuine sense of community and everyone is friendly, however growth opportunities have become stagnant due to increased marketplace competition.
Commissions are not yours until at least one year after sales
Program Advisor, Central Kentucky (Former Employee) – Lexington, KY – June 13, 2014
As a program advisor you are presenting the College Network study guides and programs to potential clients, mostly nursing students. They do an excellent job of training a person for in home sales. However, a major drawback to the commission structure is that a commission is not earned until a customer has made a substantial amount of payments, possibly up to 18 months. Therefore, you incur all expenses of driving to, and closing, the customer and really won't know if you keep your commission for at least a year regardless of how many payments were actually collected by TCN. A good sales person should look for an opportunity where if you do a good job and earn a commission you can keep it. The market and competition for online students as well as the expenses involved makes this a difficult sales position to earn the amount of money advertised.
Good training, you control your time
Expenses are all responsibility of Program Advisor, commissions not earned for up to a year.
Academic Advisor (Former Employee) – Indianapolis, IN – April 2, 2014
Most of the sales people took advantage of customers trust in what they were saying. Getting them to sign a contract without reading and getting them tied into a long very expensive contract that they couldn't get out of after 5 days. The product it's self was not as good as you would like to see either. The management just plays on FaceBook all day. The owner is disconnected.
Not a bad place to work. The company is economically unsound at this time.
Program Advisor (Former Employee) – Indianapolis, IN – March 19, 2014
I had a good direct supervisor. Typical day is to make lots of outbound calls and take 5-15 inbound calls to sell distance learning professional certs for professional advancement. The bad economy is hurting this company. They've had to reduce staffing pretty severely, unfortunately.
Program Advisor (Current Employee) – Indianapolis, IN – March 16, 2014
I have held several positions at The College Network, all of which enabled me to discover and hone my skills and aptitudes. I started as an Academic Advisor, responsible for incoming and outbound calls from customers regarding educational materials. I was responsible for completing course analysis for degree specific programs. I served as a temporary team lead focusing on customer negotiations, complex problem solving skill set. That lead to a Tier Three advisor, focusing on maintaining positive customer relationships, conflict resolutions, active listening, and my oral communication skills. After that position, I was offered a chance to expound on my current aptitudes by delving into the sales aspect of the company. Once again, inbound outbound calls, meet and exceed daily expectations. Presentations daily selling and marketing educational materials. Met and exceeded monthly sales goals. Rookie of the year 2013 sales award.
Have to be flexible to meet goals, and to stay on task.
Collections Specialist (Former Employee) – Las Vegas, NV – November 6, 2013
A typical day would consist of inbound and outbound calls. I did learn how the R/N and LPN financing works for school loans. Once again I do believe that the managing could be more improved. I loved working with the coworkers I worked with. The last par of the day. The morning part of the day.
Appointment Coordinator (Current Employee) – Indianapolis, IN – November 11, 2012
As an Appointment Coordinator, you are required to make at least 200 calls a day. The management look towards the Appointment Coordinators when the prospects do not want to set appointments. Many prospects go on the internet to find information or have something sent to them. When they realize the call is to set them up with Program Advisor, many decide against it, or set the appointment only to call back in to cancel. Those who keep their appointments may not see the Program Advisor because they also determine if they want to drive to the appointment or not. Not to mention, many program advisors were going to the appointments and not making note of the commission that should go to the Appointment Coordinator. Other prospects decided against the company and it's programs because the company called them everyday and does not offer help, such as financial aid. Managers in the Appointment Coordinator department talk to the staff as if they are children, not grown adults there to complete a job. All that to say the best part of my employment there were Friday's because of the prizes. I found this job to be very boring and the hours are not beneficial for anyone who wants to maintain his/her family life. As an Appointment Coordinator, my hours were noon to 9 pm with every other Sunday as a mandatory overtime day 4 pm to 8 pm. Oh and let's not forget the fact they only offer the Appointment Coordinators a hour lunch. NO real breaks; but 3 (timed) 7 minute breaks for the bathroom purposes only. No going to the break room for a drink or using your phone to check on your family. Pleasemore... do not take my review as a "soapbox rant" because these are all true accounts. Several new hires quit before ending their training claiming it was not for them. This company prides themselves on being able to call their prospects up to 10 times a day.less
prizes, benefits, customer service week
no real breaks, terrible hours, department stays cold/freezing