The Collier Companies owns and manages more than 11,000 apartments in Gainesville, Ocala, Orlando, Tallahassee, Tampa, and other Florida locations, as well as Norman, Oklahoma and Athens, Georgia.
Key to The Collier Companies’ success is Collier Companies Management Team, Inc. (CCMT), its wholly-owned subsidiary. CCMT‘s 475+ Team Members are focused on superior customer service and outstanding operational and financial performance.
The Collier Companies (TCC) is a team of highly-motivated people who are dedicated to quality, excellence, and outstanding service. We have chosen to create a company culture based in large measure on principled profit: We earn prosperity by creating value as defined first, last, and always by our customers.
Part of TCC’s strategic vision calls for taking customer service to a new level, unprecedented in the housing industry. We want to always pleasantly surprise, even astonish, our residents with our service, consistently underpromising and overperforming. If we tell a resident that we'll take care of a problem the same day, we aim to get it done within the hour. As we achieve this, our customer service becomes a marketing advantage, a difference that our residents see and feel on a daily basis.
We will know we have succeeded when our residents urge their friends to move into our communities, when our renewal rate is sky high, and when residents moving to another city ask if we manage a community there that they can move to. – less