Pros: Diversity with customers, left to myself to work
Cons: Irate customers, staring at a computer screen all day
A typical day was spent answering phones for an internet company. I handled most billing related issues including, but not limited to, charging credit cards and bank accounts, refunding credit cards and bank accounts as well as placing bill credit on the customers' account. I learned how to utilize an intranet system that was used to cover all of their policies, technical support information and billing information. This also included product availability, pricing, scheduling, and basic customer care policy. Management was very helpful. They were hands on and would not hesitate to jump on the phone if their teams' hold times were climbing. There was not much interaction with co-workers as we were isolated in cubicles. The hardest part of the job was learning to navigate their intranet system. At the end of the day I would have talked to approximately 30-50 different people, I liked this most because I was able to talk to people all over the U.S.