Kip on creating a business where everyone can thrive.
Learn more about our employee-first culture.
The Container Store is an innovative company that sells more than 10,000 unique storage and organization solutions. We are employee-first with a commitment to training, communication, career development, great benefits and a fun and inclusive culture. Our unique Foundation Principles™ guide our business with heart and soul. We take a principled approach to business and believe in putting our purpose before profits.
Discover for yourself why The Container Store has landed at the top half of FORTUNE Magazine's list of "100 Best Companies To Work For ®" year after year.
(From FORTUNE Magazine, February 4, 2013 © 2013 Time Inc. FORTUNE 100 Best Companies to Work For is a registered trademark of Time Inc. and is used under License. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, The Container Store.)
At The Container Store, we firmly believe our employee is our #1 stakeholder. In doing so, employees take better care of customers and ultimately the shareholders benefit. It's a departure from what most other companies practice, yet it's been at the heart of our success since 1978.
Read more about our employee-first culture on our blog, standfor.containerstore.com.
Our Foundation Principles™
Not only was The Container Store built on great products, but it was structured around some fundamental values and philosophies about treating employees, customers and vendors with respect and dignity – we call them our Foundation Principles™. By understanding these principles, we can all act as a unit, working toward the same goal. Retail is far, far too situational to attempt to achieve a concerted effort through inflexible rules and policies.
Read more about our Foundation Principles™ on our blog, standfor.containerstore.com.
Most employees begin their careers with us in our stores. Many continue to build their careers there for years since our stores are the lifeblood of our business and offer countless opportunities and new challenges. Not to mention the fact that working in our stores is just plain fun!
Customer service is The Container Store's core competency, so hiring GREAT people who are self-motivated and team-oriented with a passion for customer service is key. We place so much importance on service that every first-year, full-time employee receives about 263 hours of training – the retail industry average is about seven hours. And of course, the training continues throughout an employee's career.
Our salespeople do not work on commission; instead, they're paid by the hour with wages far above the retail industry average. Salespeople are encouraged to work as a team to help solve our customers' storage and organization challenges.
Whether working in a visual sales position merchandising the store, or as a salesperson working with customers, every store employee's experience is equally exciting. – less