Patient Coordinator(2 year exp necc., Medical Assistant Cert. Req.)
The Craniofacial and Plastic Surgery Center Houston - Houston, TX

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Patient Coordinator

  • Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
  • Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment.
  • Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
  • Supports patient care delivery by helping health care providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; sterilizing medical instruments; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies; drawing blood; preparing patients for x-rays; taking electrocardiograms; removing sutures; changing dressings.
  • Educates patients by providing medication and diet information and instructions; answering questions.
  • Completes records by recording patient examination, treatment, and test results.
  • Generates revenues by recording billing information of services rendered; completing insurance forms; responding to insurance and other third-party inquiries.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintains safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
  • Maintains patient confidence and protects operations by keeping patient care information confidential.
  • Serves and protects the physician or health care provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Enhances health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Verifies demographic and insurance information for new and established insured patients;

makes a copy of each patient's insurance card, front and back

  • Explains financial and collection policies to new patients-provides written guidelines to

each patient

  • Ensures all patient paperwork is complete before patient is seen-puts the chart up for the

nurse or Patient Coordinator

  • Informs patients in the reception area when the surgeons are running behind-offers to

reschedule them

  • Screens visitors and responds to routine requests for information
  • Ensures all faxes are cleared off the machine and distributed throughout the day
  • Opens, date stamps, sorts, and distribute mail daily
  • Stocks refreshments and keeps the patient reception area neat and clean at all times

throughout the day

  • Facilitates any Surgeon/Director requests throughout the day