Customer Service Experts, Inc. (CSE) was created with a vision to improve the customer experience by focusing on the internal team and their direct link to customer satisfaction. Understanding that "delighting" customers is not a task exclusive to the frontline, CSE employs a global approach to managing the customer's experience, starting with executive leadership. The implementation of each client-customized strategy is based on CSE's Customer Experience Methodology.
CSE's Customer Experience Methodology is a four-phase process, utilizing a variety of customized resources tailored to each client's service objectives. CSE's approach helps clients improve service from "the inside out" with a primary focus on executive leadership providing the proper support and tools for the frontline employees and managers to succeed. Learn more about how CSE can help you create the foundation you need to succeed!
Founded in 1993 by President & CEO Lise D'Andrea, CSE is located in historic Annapolis, MD. CSE serves clients worldwide and is a certified Woman-owned Business in the states of Maryland, Texas, and The City of Philadelphia. CSE's strategies have benefited clients with both B2C and B2B engagements in a variety if industries including: retail, airport, hospitality, healthcare, education, government, financial, service and food and beverage.
Our team understands first hand the challenges associated with making a brand promise and then having to deliver on it. Tops in their field, team CSE has been carefully selected from companies such as: The Walt Disney Company, Hilton Hotels, The Gap, Saks Fifth Avenue, TGI Fridays, Xerox Corporation, Nordstrom, Westfield Corporation and Home Depot (meet our team). Each is passionate about their work and uniquely qualified to deliver on OUR brand promise: to advance the customer experience…one employee at a time. – less – More from ZoomInfo »