Overstaffed, over-supervised guest services at the time I was there. As a guest you could walk in and see each guest service agent stressed and disappointed to be there. There was rarely fewer than four desk attendants at one time at the desk and often that was too many. We were tripping over each other behind the desk and we had too many opinions and talents converging on one set of duties to perform for hotel front office. We were supervised by a general manager, assistant general manager, a front office manager, front office supervisor, AM supervisor, PM supervisor, while corporate would visit from time to time as their office was next door. Our satisfaction scores were always low, and we were always blamed despite the fact that the satisfaction score details indicated that guests liked front desk service, but didn't agree with the price of a room, the sales tax, and the amenities or lack of amenities provided.
My co-workers: didn't usually stay longer than five months at a time. I made one good friend during my time at the Depot and that is about all I can say.
The hardest part of the job: Walking in the door? Keeping on-task and not watching the clock. Trying to communicate with an overly-aggressive supervisory team.
The hotel structurally was amazing. I can't describe it. Top notch design and decor. Walking around the hotel was a pleasure. I hope guest satisfaction ratings have improved.