Very fast paced place to work
Senior Ticketing Agent (Current Employee) – New York, NY – May 22, 2014
A typical day at work, mmmmm, lets see; there is no typical day at work. Everyday is different and I learned how to deal with it for what it is. The day is going to happen whether I'm ready or not so I have to deal with it as it comes. Take a deep breath and keep going.
Having managers that are there for me when I need them and are willing to back me up is a real A+.
Co workers that are team players makes life much easier. Being there for each other when it really counts. Having a strong team makes my work life comfortable.
The hardest part of my job is dealing with uncomfortable situations but yet its a part of the job and and it has to be dealt with in the best way as it will happen in everyday life. A irate customer, a difficult phone call, a delayed flight has to be dealt with, using tact and empathy.
The most enjoyable part of the job is getting the job done well and achieving the ultimate success rate. Going the extra mile and getting a happy customer.
Travel benefits, excellent health plan