Part-Time Teller / CSR
The First National Bank - Mattoon, IL

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THE FIRST NATIONAL BANK
Job Description

Job Title: Part-Time Teller / CSR
Department: Teller Operations
Reports to: Financial Services Officer
Status: Employee / Hourly

Purpose of Job
A Teller’s purpose is to promote the bank and its products while providing basic cash receipt and payment services in accordance with financial institution procedures.

Major Duties and Responsibilities
-Responsible for comprehensive, prompt and efficient customer transactions
-Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement
-Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances
-Cashes checks from a variety of accounts upon proper verification
-Receives mortgage, consumer loan and other payments and ensures the payments match balances due; generates customer receipt
-Places holds on accounts for uncollected funds
-Counts, verifies and packages coins and currency
-Balances cash drawer at cut-off time and compares totaled amounts to computer-generated proof sheet; reports any discrepancies to supervisor as necessary
-Maintains appropriate limit of cash in teller window
-Ensures that the teller station is properly stocked with forms, supplies, etc.
-Maintains the teller station in a neat and orderly fashion
-Reports malfunctions of equipment used in the teller area
-Checks night depository bags and records proper information on the financial institution’s forms/logs
-Assists with processing incoming mail and bank-by-mail function
-Sells gift cards, official checks and money orders
-Receives and processes special services transactions including, but not limited to credit card cash advances, savings bonds and wire transfers
-Answers telephone and provides general customer service
-Relates complete account information to customers in a timely manner
-Provide cross-marketing of products and services to generate new business when appropriate
-Balances and processes ATM settlement entries
-Processes proof (scanner) transactions for Branch on a daily basis
-Prepares and maintains paperwork, assists customers in the signing of documents to process accounts, both opened and closed, and completes follow-up to ensure customer satisfaction and accurate processing
-Reports any necessary Branch maintenance or repairs to the Building and Grounds Committee Chairman
-Ensures adherence of all applicable laws, rules and regulations of the bank, including the Bank Secrecy Act (BSA)
-Other duties as assigned by supervisor


About this company
First National Bank was originally chartered in 1906. Chartered as the German National Bank, the name was changed to the Central National...