Executive Chef, Grand Rapids, MI - August 31, 2015
Reviewer believes this has been resolved by now but at time of reviewers experience with Gilmore the owner and the VP of operations were not on the "same page" regarding many important issues (i.e. whether to provide all "scratch" preparations or use frozen soups). There was also a tendency for executive level management to support line level (hourly) employees over their own Managers in disputes between them. A Manager would attempt progressive discipline... the disciplined employee would (predictably) complain to their Manager's boss. Suddenly the Manager was in trouble not the employee regardless of how professionally the discipline was handled and regardless of how deserved the disciplinary action was. This even occurred in cases where the exec. level management had directed the Manager to be use more disciplinary action with their employees and the disciplinary action was warranted. This may also be mostly resolved by now as an executive level Manager was dismissed shortly after this reviewers experience with Gilmore Collection.